Job Details

We’re at the heart of growth here at Ordnance Survey, with e-business and computer mapping quite literally transforming our world.  What’s more, we’re committed to investing in the development and expansion of our team, so there couldn’t be a more exciting time to join.

As part of the service desk team you will be the initial help point for our internal customers across the organsation assisting them with identifying the issues, and through collaboration with other technical teams, providing our customers with the right technical solution.

With a strong customer focused background and a good track record in providing first level support in a customer service orientated service desk environment you will be able to identify and implement service and process improvements to meet the ever changing needs of your customers.

You will be able to demonstrate a working knowledge of service management processes with a focus on incident management.

Your very good communication skills will help you to understand the issue being reported and enable you to prioritise and deal with incidents through to completion.  At times a challenging environment but your ability to remain calm and focused will help in prioritising and judging the incident impact.

Alongside all the benefits you’d expect from us, we offer an exciting and fresh, innovative environment and the role-specific training you’ll need to really develop in your career.

To apply please send a CV and covering letter  quoting SDA12/08 to recruitmentcv@ordnancesurvey.co.uk or by post to Recruitment Team, Room C363, Ordnance Survey, Romsey Road, Southampton SO16 4GU

 

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Ordnance Survey is an equal opportunities employer and treats applications solely on merit.