Ordnance Survey – Great Britain's national mapping agency
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We appreciate customer comments and ideas and are committed to responding to enquiries fully, and in plain English.
If you write to us, we will:
- Aim to acknowledge your letter, fax or email within 2 working days;
- Aim to send you a full reply within 15 working days. If we are unable to do so, we will provide you with an update on our progress.
If you phone us, we will:
- Aim to answer your call within 30 seconds.