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Ordnance Survey – Great Britain's national mapping agency

Our commitment to you

Market research We appreciate customer comments and ideas and are committed to responding to enquiries fully, and in plain English.  

If you write to us, we will:

  • Aim to acknowledge your letter, fax or email within 2 working days;
  • Aim to send you a full reply within 15 working days.  If we are unable to do so, we will provide you with an update on our progress.

If you phone us, we will:

  • Aim to answer your call within 30 seconds.

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