We listened!

Serving our customers well is of paramount importance to us. We are committed to consulting those who use our products and services, listening to and acting on their comments.

Results

	Year to March 2008	Year to March 2007	% variance
Complaints	806	834	-3
Telephone calls received	86 930	85 529	+2
Correspondence enquiries	65 522	71 679	-9
Total enquiries	152 452	157 208	-3
Average Wait Time	6.3 secs	8.0 secs	-21
Lost calls %	0.2	1.25	-84

Top of page