Claims

Resource management

Ordnance Survey’s geographic data can enable you to allocate field resources and manage contractor networks more efficiently by balancing their territories according to demand and capacity.

The performance of your managed contractor network is vital in guaranteeing that pressure to reduce your claims costs is constantly maintained. Ordnance Survey’s geographic data can help you analyse your own and your contractors’ performance and Key Performance Indicators (KPIs). By providing clear, accurate management reporting you can ensure that your costly resources are managed effectively.

Integrating geographic data with previous claims experience, supplier location and territories, drive times, demographics and environmental information can also assist in targeting resources to the areas of your business where they are most needed. By gaining a greater understanding of the type and location of customer demands, you can manage call centre, internal or external field-based resources and contractors more efficiently.

Enabling claims to be investigated at the desktop can significantly reduce both the number and length of site visits for more effective use of your resources. Desk studies can be performed by combining a wide range of your own and relevant third party information with Ordnance Survey’s precise address data. This enables you to make better informed decisions on deploying the most appropriate and cost-effective resource on each claim.    

Benefits to your business can include:

• Reduced claims costs
• Reduced number of site visits
• Improved on-site data capture and subsequent reuse
• More efficient management of contractor networks and field resources
• More accurate management reporting
• Streamlined systems
• Increased customer satisfaction.

See also claims processing.