Home delivery

Home delivery is becoming a leading differentiator among retailers as customers are demanding ever-increasing levels of flexibility and service to fit around the hectic pace of modern life. Ordnance Survey data can enhance customer information and routeing and scheduling software with accurate location data to deliver a distinct competitive advantage.

Using accurate geographic data when planning home delivery systems will add value to your business, while boosting customer loyalty, satisfaction and brand reputation.

Ordnance Survey location information can be used in planning every stage of the value chain, from identifying and locating delivery addresses and optimising the journey to working with routeing software and road maintenance programmes to promote greater efficiency. You can then incorporate the route plan and delivery information on a portable device, note a time and signature against deliveries and feed this data to HQ for evaluation of the service.

Benefits to your business include:

• Accurately identify customer locations by route
• Improve customer satisfaction and build brand loyalty
• Improve route planning for greater efficiencies in delivery schedules
• Develop a more flexible, timely and responsive service that will make your brand stand out from competitors
• Increase the number of drops per route, thereby increasing productivity and revenue
• Measure and track the performance of the delivery service
• Combine location data with real-time information such as up-to-the-minute traffic reports, for dynamic routeing and scheduling