Customer contact and billing

We enable the visualisation of issues otherwise impossible to deduce from fragmented sets of information. By linking an operational asset to an address and knowing who your surrounding customers are, a fast and accurate identification of the scale of the problem can be assessed, allowing the prioritisation of work to minimise customer impact and meet regulatory requirements.

Our Topographic and Addressing data enables you to:

• identify an asset in context of an address;
• identify affected properties linked to an asset;
• proactively alert customers of outages;
• know where your vulnerable customers are;
• identify business opportunities; and
• identify all customers that are not being billed.

Case study

Watch our video about Northumbrian Water's customer service solution

   How Unitied Utilities uses OS MasterMap

   Hartlepool Water – how small organisations can benefit from OS MasterMap