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Agency performance monitors

Ordnance Survey’s business performance over the financial year is measured externally against five targets set by government.

These targets reflect Ordnance Survey’s continuing commitment to customers; to implementing the business strategy announced in April 2010; to maintaining and delivering intelligent geographic information to all users; and to offering improved value for money for all, as well as a commitment to Government policies.

The targets for 2011-12 are:

  1. To achieve an operating profit before exceptional items, interest and dividends of £25.3 million for the financial year 1 April 2011 to 31 March 2012.
  2. To achieve a free cash-flow before exceptional items of £24.2 million for the financial year 1 April 2011 to 31 March 2012.
  3. Some 99.6% of significant real-world features greater than six months-old are represented in the database.
  4. To continue to reduce the underlying cost base of the business by on average 5% per annum measured against a baseline of 2008-09 costs.
  5. To achieve a customer index score of at least 80%.
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For general enquiries, complaints, feedback or suggestions, email: customerservices@ordnancesurvey.co.uk or call us on 08456 05 05 05