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Internal control

Statement of internal control

As Accounting Officer, the Director General (DG) has responsibility for maintaining a sound system of internal control that supports the achievement of Ordnance Survey’s policies, aims and objectives, whilst safeguarding the public funds and departmental assets for which the DG is personally responsible, in accordance with the responsibilities assigned to the DG in Government Accounting. The governance framework within the Statement of Internal Control covers:

  • Scope and responsibility
  • System of internal control
  • Risk appetite
  • Risk & control framework
  • Control effectiveness
  • Audit assurance

The Information Security Committee (ISC)

The forum is responsible for the protection of information from a wide range of threats in order to ensure business continuity, minimize business risk and maximise return on investments and business opportunities.

Making a complaint

 Ordnance Survey strives to maintain high standards in all aspects of its business operations and its products and services to customers and users. It is also committed to complying with the many requirements of legislation, government policy and good practice within which it is required to operate. Unfortunately things do sometimes go awry, and in these circumstances you may feel that you wish to contact us or to make a complaint.

Read more about our complaints procedure.

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For general enquiries, complaints, feedback or suggestions, email: customerservices@ordnancesurvey.co.uk or call us on 08456 05 05 05