Jump:

To accesskey options
To content
To primary navigation
To secondary navigation
To supplementary navigation
To site search

Ordnance Survey – Great Britain's national mapping agency

Skip:[Primary navigation]

Skip:[Secondary navigation]

About us
- Corporate
  - Are we serving you?
    - Our customer service performance
    - Our service to partners

Our service to Partners

This is how we performed from October 2008 to September 2009:

Standard	Target	Actual	Status
To provide a standard licence agreement within twenty days	90%	98.5%
To fulfil digital data orders from Partners within four days	95%	97.3%
To respond to all written complaints within ten working days	98%	100%