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Ordnance Survey – Great Britain's national mapping agency
This is how we performed from October 2008 to September 2009:
| Standard | Target | Actual | Status |
| To provide a standard licence agreement within twenty days | 90% | 98.5% | |
| To fulfil digital data orders from Partners within four days | 95% | 97.3% | |
| To respond to all written complaints within ten working days | 98% | 100% | |