Claims management

Customer service questionnaire Combining your own historic claims experience and third party information with our location intelligence can provide you with an in-depth insight into individual claims. This insight enables you to confidently check for anomalies and assess whether to settle, investigate further or repudiate.

Key issues in claims handling

Consolidation of large paper files – claims files become huge paper files which are hard to consolidate quickly and slow up the claims process.
Claim decision speed – pressure from customers to speed up claim decision during disaster-level events.
Dealing with volume of claims effectively during disaster/surge events.
Pressure to improve processes – consolidation of systems and data to improve customer service levels.
Ministry of Justice reforms – Insurers need to make decisions quicker (15 days once the claim notification form has been submitted by the claimant.)
Competitors using claims handling efficiencies as key message to differentiate their service.

The solution

Our location intelligence can enable you to:

Pinpoint the location of your polices at individual address level and easily identify the nearest loss adjusters/service providers/accident management companies/contractors with capacity using the most up to date and accurate location data across the whole of Great Britain.
Identify claims and policies at a precise location, with the ability to drill down to an individual address level. This will provide greater insight to reduce your claims leakage by validating them against your own claims history.
Significantly accelerate the evaluation, investigation and settlement of claims using location intelligence integrated with claims management solutions, ultimately improving speed of the claims decision for the policyholder.
Immediately know your exposure to a peril during a disaster level event and visualise damage zones including evacuation routes.
Proactively warn customers to prepare before expected weather events using perils modelling.
Reflect claims history and take into account fire brigade/ambulance routing times in the rating and pricing process.

Business benefits

Improve loss ratio by repudiating fraudulent claims
Rating and pricing accuracy improved by including location of claims history
Swifter claims processing and settlement
Reduced claims leakage and secondary losses
Continually monitor and report on loss ratios and expected loss ratios during surge events
Provide a more competitive service
Improve customer satisfaction and loyalty