Gas and electricity

Electricity and gas are essential commodities, on which the UK economy depends daily. It is therefore important for the country that the companies responsible for delivering and providing these utilities do so as cost-effectively and efficiently as possible, meeting customer needs, adhering to the increasing level of regulation and keeping shareholders happy. This is a delicate balancing act.

Utility providers are very much commercially focused organisations. Adherence to health and safety requirements is essential. Risk management is key to minimising opportunities for compensation claims and controlling litigation costs. Improving customer relations is also at the forefront of this industry, especially as market dynamics are enabling more and more companies to compete for each consumer’s business. As a result many organisations are striving to improve the speed and efficiency of customer service; for example through more proactive notification about planned works and outages.

Geographic information plays a key role in the asset management and the operational running of utility companies. These are both fundamental in responding to the challenges posed by the business drivers. The asset management challenge for providers centres on the need to monitor physical infrastructure and any required changes and replacements.

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