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Our policies and procedures

Policies and procedures for the conduct of departmental business

Information on policy and practice, in relation to licences and agreements, with an explanation of these may be viewed here. 

You may also view the following internal Ordnance Survey policies:

Policies and procedures for the provision of services

Our procurement guide, tendering and how we work with suppliers may be viewed here.

Basic scale revision policy
The criteria we apply when determining how quickly different areas and new features of the built environment are surveyed or re-surveyed. 

Policies and procedures for the recruitment and employment of staff

You are able to view our recruitment process here. From this page you can access additional information: the application process and any current vacancies.

Ordnance Survey is committed to promoting equality in all our practices. You may view our Equality Scheme.

Customer service

You may view our customer service standards.

Records Management and personal data policies

Ordnance Survey has its own data protection policy.

Charging regimes and policies

Our fees policy is detailed on the Our response page.

Legislation and regulations

Please click on the following links to locate the appropriate legislation and regulatory information:

Copyright, Designs and Patents Act 1988

The Copyright and Rights in Databases (Amendment) Regulations 2003 

Data Protection Act 1998 

Environmental Information Regulations 

Freedom of Information Act 2000 

FOI Commencement Orders 1-5 (Statutory Instruments of 2001-2004)  

HMSO Information Fair Trader Scheme 

Re-use of Public Sector Information Regulations, 2005 (SI 2005/1515)

The Competition Act 1998 and similar EU obligations

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For general enquiries, complaints, feedback or suggestions, email: customerservices@ordnancesurvey.co.uk or call us on 08456 05 05 05