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Our priorities and performance

Annual Reports

You may view the current Annual Report and those for the previous ten years.

Internal and external performance reviews

You may view our Agency Performance Montiors as set by Government. Our performance against Agency Performance Monitors for previous years, is detailed in the previous annual reports above.

Reports to Parliament

Ordnance Survey reports annually to Parliament via its Annual Report 

Service standards

Please view our customer service information. 

Public Service agreements

The Comprehensive Spending Review 2007 introduced 30 new Public Service Agreements (PSA) for the period 2008–11.

Each PSA sets out what the Government wants to achieve in the spending period and defines the key improvements that the public can expect from these resources.

Ordnance Survey is not central to the achievement of any one PSA, but our mapping underpins the work of most key departments and supports many others.

You may click here to view the PSAs held on HM Treasury website.

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For general enquiries, complaints, feedback or suggestions, email: customerservices@ordnancesurvey.co.uk or call us on 08456 05 05 05