17 December 2002

Mark of success as mapping

Ordnance Survey wins fourth successive Charter Mark award

Ordnance Survey is today celebrating the announcement of an outstanding fourth Charter Mark award.

Britain’s national mapping agency is one of only a handful of public bodies in the country to win four successive “awards for excellence.”

Independent assessors – appointed to advise the Prime Minister, Tony Blair, on which organisations should be awarded the accolade – are commending Ordnance Survey on ten counts.

Praising Ordnance Survey for continuing to provide “exceptionally high-quality service” to users, the panel pays particular tribute to the motivation and commitment of staff at the agency.

The Charter Mark feedback report also gives praise for the ways in which Ordnance Survey deals with its customers and partners. And special mention is made of the mapping agency’s new corporate vision – which focuses strongly on understanding and meeting customer needs.

To win four successive awards is a particular achievement because high standards set for each one must be further improved for the next.

“We are determined to put our customers first, because we appreciate just how important their needs are,” says Ordnance Survey’s Director General and Chief Executive Vanessa Lawrence. “The fact that the Charter Mark awards panel is recognising this effort with such enthusiasm is a tribute to the hard work contributed by the people who work for this organisation – and by our partners.

“We are, of course, proud to be regarded as one of the world’s leading mapping organisations, but we will not be complacent. The drive to introduce new initiatives to improve still further our services to customers is very much a priority.”

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Chief Press Officer - Scott Sinclair

Email: scott.sinclair@ordnancesurvey.co.uk

Phone: (+44) 023 8079 2265

Senior Press Officer - Kate Kemp

Email: kate.kemp@ordnancesurvey.co.uk

Phone: (+44) 023 8079 2977

Press Officer - Paula Good

Email: paula.good@ordnancesurvey.co.uk

Phone: (+44) 023 8079 2635

Press Officer - Paul Beauchamp

Email: paul.beauchamp@ordnancesurvey.co.uk

Phone: (+44) 023 8079 2568

Press Office Co-ordinator - Pauline Hand

Email: pauline.hand@ordnancesurvey.co.uk

Phone: (+44) 023 8079 2251

Press Office fax: (+44) 023 8030 5295