How to contact us

Just before you get in touch...

We have prepared answers to some of the queries we most often receive:

• International maps – who supplies maps of the areas we don't map ourselves
• Obtaining field parcel numbers for dealings with the Rural Payments Agency.
• Barometers and how to set them.
• Visit  GeoFacts, our search facility that provides general map-related information.
• Mapping leaflets – these can now be ordered via email.
• How to gain access to information under the terms of the Freedom of Information Act.
• Who can help you with boundary disputes.
• How to find the right copyright licence.
• Digital Products – complete the online quotation form prior to placing an order 

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By email

For general enquiries, complaints, feedback or suggestions email us at the following address:

customerservices@ordnancesurvey.co.uk

By letter

Drop us a line at the following address:

Customer Service Centre
Ordnance Survey
Romsey Road
Southampton
SO16 4GU

By phone

Our helpline is open from 8.30am to 5.30pm, Monday to Friday. Call us on  08456 05 05 05 for all general public enquiries.

We also have a dedicated Welsh language helpline: 08456 05 05 04.

If you're calling from outside Britain, please dial 44 23 8079 2912 (international calls are charged at the standard rate).

Textphone: 023 8079 2906 (Deaf and hard of hearing customers using a textphone only please)

By fax

Send us a fax message on 023 8079 2615. If you're calling from outside Britain, the number is 44 23 8079 2615.

Mapping for emergencies

If mapping is required for a major civil emergency,  phone 08456 05 05 05. All of your requirements can be met with our 24-hour service.

Coming to visit? 

How to find us 

Making a complaint

If things go wrong and you wish to make a complaint