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Just before you get in touch...

The links below might answer your query.

GeoFacts provide general map-related information.

Looking for planning application (Land Registry) maps?

Digital Products – complete the online quotation form prior to placing an order.

Find out who can help you with boundary disputes.

Find the right copyright licence.

Gain access to information under the terms of the Freedom of Information Act.

Obtaining field parcel numbers for dealings with the Rural Payments Agency.

Mapping for emergencies – how we can help local authorities and the rescue services. 

International maps – who supplies maps of the areas we don't map ourselves.

By phone

Our helpline is open from 8.30am to 5.30pm, Monday to Friday.

For all general public enquiries, please call us on  08456 05 05 05

From outside Britain, please call us on+44 (0)8456 05 05 05

For all OS OpenData enquiries, please call us on 08454 08 18 95

From outside Britain, please call us on +44 (0)8454 08 18 95

For all PSMA enquiries, please call us on 08453 757 595

Textphone: 023 8005 6146 (deaf and hard of hearing customers using a textphone only, please)

By email

For general enquiries, complaints, feedback or suggestions, please complete our online contact form. Alternatively, you can email customerservices@ordnancesurvey.co.uk

For enquiries, complaints, feedback or suggestions about OS OpenData, please email opendata@ordnancesurvey.co.uk

By fax

Send us a fax message on 0845 0990 494. If you're calling from outside Britain, the number is +44 (0)845 0990 494.

Mapping for emergencies

If mapping is required for a major civil emergency,  phone 08456 05 05 05. All of your requirements can be met with our 24-hour service.

By letter  

Drop us a line at the following address:

Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

Coming to visit? 

 How to find us

Making a complaint

We appreciate that sometimes things go wrong and you will want to make a complaint.

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For general enquiries, complaints, feedback or suggestions, email: customerservices@ordnancesurvey.co.uk or call us on 08456 05 05 05