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Just before you get in touch...
The links below might answer your query.
- Looking for planning application (Land Registry) maps?
- Digital Products – complete the online quotation form prior to placing an order.
- Find out who can help you with boundary disputes.
- Find the right copyright licence.
- Gain access to information under the terms of the Freedom of Information Act.
- Obtaining field parcel numbers for dealings with the Rural Payments Agency.
- Mapping for emergencies – how we can help local authorities and the rescue services.
- International maps – who supplies maps of the areas we don't map ourselves.
By phone
Our helpline is open from 8.30am to 5.30pm, Monday to Friday.
General public enquiries:
- Please call us on 08456 05 05 05
- From outside Britain, please call us on +44 8456 05 05 05
OpenData enquiries:
- Please call us on 08454 08 18 95
- From outside Britain, please call us on +44 8454 08 18 95
- Textphone: 023 8005 6146 (deaf and hard of hearing customers using a textphone only, please)
By email
For general enquiries, complaints, feedback or suggestions, please complete our online contact form. Alternatively, please email customerservices@ordnancesurvey.co.uk
For enquiries, complaints, feedback or suggestions about OS OpenData, please email opendata@ordnancesurvey.co.uk
By letter
Drop us a line at the following address:
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS
By fax
Send us a fax message on 0845 0990 494. If you're calling from outside Britain, the number is +44 (0)845 0990 494.
Coming to visit?
We are unfortunately unable to offer face to face customer service for visitors with enquiries. If you have a general enquiry, this needs to be made either via phone, e-mail, letter or fax.
If you are visiting us for a planned meeting or conference, please use our 'how to find us' page
Mapping for civil emergencies
If mapping is required for a major civil emergency, phone 08456 05 05 05.
All of your requirements can be met with our 24-hour service.
Making a complaint
We appreciate that sometimes things go wrong and you will want to make a complaint.