Last Updated: March 2011

These terms and conditions (the ‘Terms’) apply to your use of Ordnance Survey’s websites at www.ordnancesurvey.co.uk, www.ordnancesurveyleisure.co.uk and any other websites from which we link to these terms (the ‘Website’).

Your use of the Website indicates acceptance of these Terms; please do not use it if you do not accept them.

We may revise these Terms at any time by updating this page. You should check the Website from time to time to review the latest Terms, as they are binding on you.
Other terms of use govern your use of particular pages or applications provided on the Website.  To the extent that there is any conflict, any terms specific to those pages or applications take precedence over these Terms.

1    About Us

1.1 www.ordnancesurvey.co.uk is owned and operated by the Secretary of State for Business, Innovation and Skills, acting through Ordnance Survey, Adanac Drive, Southampton, SO16 0AS, UK.

www.ordnancesurveyleisure.co.uk is owned and operated by Ordnance Survey’s subsidiary Ordnance Survey Limited, a company registered in England and Wales with company no. 06894550.

The address of both organisations is Adanac Drive, Southampton, SO16 0AS, UK

1.2 In these Terms we refer to both organisations as ‘we’, ‘us’ or ‘Ordnance Survey’.

2    Access to the Website

2.1 We provide you with access to the Website and content on an ‘as-is’ basis, and do not provide any guarantees or warranties as to its availability, accuracy, completeness or performance.

2.2 We may make changes to the Website and its contents, and may take it down or temporarily suspend access to it, at any time without notice.

2.3 We may restrict access to certain areas of the site to subscribers or registered users only.

2.4 You must treat any username or password as confidential and must not disclose it to anyone.  We have the right to disable your username or password at any time if in our opinion you have not complied with any of these Website Terms or other terms and conditions governing any use of the Website.

3    User-Generated Content

3.1 This Website includes forums, applications, bulletin boards, discussion groups and other public areas which allow users to upload their own content, including walking routes, photographs and written comment (‘Submissions’).

3.2 We do not vet and are not responsible for any Submissions.

3.3 You use and view all Submissions at your own risk and we do not warrant their accuracy or reliability.  Views expressed in Submissions are those of individual contributors and not necessarily those of Ordnance Survey.

3.4 Submissions may not include any content which:

a) is illegal or promotes illegality;
b) is deliberately misleading;
c) is threatening, abusive, offensive or indecent;
d) is defamatory;
e) breaches copyright or any other intellectual property rights;
f)  advertises goods and services;
g) reveals personal information about you or a third party; or
h) contains a virus or other harmful component.

3.5 We may remove or edit any Submissions at our discretion.

3.6 We have the right to disclose your identity to any third party who claims that any Submissions posted by you constitute a violation of their intellectual property.

3.7 Except where you have posted to a private area, we may treat any Submissions as non-confidential.

3.8 We do not claim copyright in any Submissions, but by posting a Submission you grant to us a royalty-free, non-exclusive licence to store, reproduce and display the Submission to you on the Website or relevant application.

3.9 By posting a Submission in a publicly viewable area, or otherwise allowing public access to it, you also grant us a royalty-free, non-exclusive licence to:

• store, reproduce, distribute and display the Submission to third parties via the Website or relevant application;
• provide our users with a licence in the Submission for their personal, non-commercial use as specified in these terms or those of the relevant application.  

3.10 Except in respect of any Submissions which may already have been saved or printed by other users, you may revoke this licence to your Submissions at any time by removing your Submission or, if removal is not possible via the relevant webpage or application, by contacting us.

3.11 You warrant that any Submissions you make comply with the requirements above, and indemnify us for any breach of that warranty.

4 Intellectual Property Rights

4.1 The Crown (or where applicable Ordnance Survey Limited or Ordnance Survey’s licensors) owns the rights, title and interest in and to the Website and its content, including all copyright, trade marks (registered and unregistered) and all other intellectual property rights. All such rights are reserved.

4.2 You may print off one copy and may download extracts of any pages of the Website for your own viewing and reference.  You must not use any illustrations, photographs, video or audio material or graphics separately from the accompanying text.

4.3 You may not otherwise reproduce, copy, modify, reverse-engineer, download, transmit or publish any of the Website content.

4.4 You must not use any part of the Website content for commercial purposes without obtaining a licence from us.

5 Linking

5.1 You may link to the Website provided that:

• you do not misrepresent your relationship with Ordnance Survey or present any false information about us, including by misleadingly implying any form of association, approval or endorsement of your website, organisation, products or services by Ordnance Survey;
• you do not link to the Website in a way that is likely to give your users the impression that our content is yours;
• you do not create a frame or any other browser or border environment around the Website;
• the website you link from does not contain content that is illegal or indecent, or infringes any intellectual property rights or other rights.

5.2 We may withdraw your permission to link to the Website without notice.

5.3 Any third party websites we link to are outside our control and we accept no responsibility for their content.

6 Disclaimer and Liability

6.1 We do not warrant that the Website or the server that makes it available are free from viruses or bugs. It is your responsibility to implement any procedures and virus checks to satisfy your own requirements.

6.2 The content on our Website is not intended to amount to advice on which you should rely.  We therefore disclaim all liability and responsibility arising from any reliance you or anyone else places on such content.

6.3 While we aim to ensure content we source from other parties is appropriate, we are not responsible for any such content, or for the contents of any Submissions.

6.4 To the maximum extent permitted by law, in relation to the Website, its content, and our obligations under these terms, we exclude:

• all representations, warranties and other terms (whether express or implied by law); and
• any liability for any loss or damage incurred by any user (including any loss of data, loss of profits, reputation or goodwill, anticipated savings, business, or losses suffered by third parties), whether direct, indirect, special, incidental or consequential, even if foreseeable, and whether caused by tort (including negligence), breach of contract or otherwise.

6.5 Nothing in these Terms seek to exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under applicable law.

6.6 These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, which shall have exclusive jurisdiction over any disputes.

7 Contacting Us

If you have any questions about the Website, please contact us:

Ordnance Survey:

• email customerservices@ordnancesurvey.co.uk    
• call 08456 050505 (Monday - Friday: 8.30am-5.30pm - call charges apply)
• write to Customer Services, Ordnance Survey, Adanac Drive, Southampton SO16 0AS

Ordnance Survey Leisure:

• email customerservices@ordnancesurveyleisure.co.uk
• call 08454 560 420 (Monday - Friday: 8.30am-5.30pm – call charges apply)
• write to Ordnance Survey Leisure, Customer Services, Adanac Drive, Southampton SO16 0AS.

Single sign on password policy

• Passwords must be a minimum length of eight characters
• Do not use special characters
• Password must not be a word contained in the dictionary, whether forwards or backwards, even if preceded or followed by a digit or digits or have letters substituted for numbers.
• Passwords must not use letter or number patterns =, for example, qwerty7, 1qazxsw2.
• Passwords must not be written down.
• Passwords for privileged users must be changed whenever a person knowing the password leaves the area.
• Passwords should only be divulged to authorised personnel for issue resolution and must be changed once resolution is complete.

Single sign on security question policy

• Security question responses are case sensitive
• Security question responses should use upper and lower case letters and numbers
• Security question responses should contain no special characters