Providing services

Public service providers are facing increased involvement of local people in local government as part of the government's modernisation agenda. For this to work, communities and individuals need to have the power to improve public services, through transparency, local democratic control, competition and choice.

To support these aims in improvements to public sector services, using our geographic data will be essential for a diverse range of applications, such as:

Road improvement and maintenance
Council tax collection
Refuse collection and waste management
Planning applications and housing
Crime monitoring and analysis
Emergency services
Emergency planning
Education services
The provision of public information services
Children’s and young people’s services
Adult services

Within the utilities market, many organisations are keen to improve the speed and efficiency of customer services; for example, through more proactive notification about planned works and outages. Our geographic data can play a key role in asset management and the operational running of utility companies.

Within the banking, finance and insurance sectors, our geographic data can provide a more accurate view of customer policies at individual address level, meaning that you can price policies more accurately, rather than relying on banding properties by postcode area.

Within the land and property sector, use of our geographic data has helped housing associations maintain and manage a large number of properties by effectively monitoring the geographic spread and boundaries of their properties. When combining our data with your own, you can improve customer service by offering a more accurate identification of responsibility of hedges and fences.