Land-Line^® withdrawal - existing customer information

As an existing Land-Line customer, you continue to have the rights to use Land-Line as specified under the specific terms of your licence until that licence or agreement expires.  You will be able to extend your licence, if necessary, to extend your rights to use Land-Line until September 2008 (when the product will finally be withdrawn from sale, support and supply).  To find out how you might be able to extend your licence and for any other questions relating to withdrawal, please contact your account manager or our Customer Service Centre on T 08456 05 05 05or email customerservices@ordnancesurvey.co.uk.

Important Dates

From 1 April 2008, you will no longer have the opportunity to expand your holdings of Land-Line and from 30 September 2008, you will no longer receive updates of Land-Line.  Please note that Ordnance Survey will not have the facility to supply Land-Line to you in any way after the withdrawal date.

Final supply

Ordnance Survey Land-Line customers all receive their updates of Land-Line at different times and have signed up to different maintenance regimes.  Ordnance Survey will therefore be unable to provide the facility for you to order a final update on 30 September 2008, instead, you will receive your final update as normally scheduled on the date that is immediately prior to 30 September 2008.  For example, if you currently receive updates of Land-Line on a quarterly basis, for example, in February, May, August and November, then your final update of Land-Line will be received in August 2008. 

What happens after withdrawal?

Under your current licence for Land-Line, on expiry of that licence, the terms explicitly state that you are obliged to either destroy your holding of Land-Line or to return the data to Ordnance Survey. The same is applicable to the data layers that you have created using Land-Line (since Land-Line Intellectual Property rights are therefore inherent in the data).

Our public consultation identified that many of our customers would require the rights to access and use their archive of Land-Line and data layers, derived from Land-Line, after the maintained product has been withdrawn by Ordnance Survey.  Ordnance Survey has therefore listened to the request of its customers and will be making two very different licences available to our customers to make those rights available. 

Details of the post-withdrawal licences are set out below.

Archive Licence

Available from 1 April 2008

This licence is required if you no longer need to use your Land-Line data holdings for your day to day business use but wish to retain an electronic copy rather than deleting the data. This licence allows you to retain an electronic copy of your Ordnance Survey data holdings for the sole purpose of responding to a complaint or challenge from a third party that relates directly to your earlier use of the Archive data under an expired Land-Line Supply contract. Due to limited use allowed under this licence, it is free of charge.

Residual Rights Licence

Available from 1 October 2008

Our Residual Rights licence will entitle you to retain your Land-Line holdings, Land-Line plus holdings and customer information overlaid on Land-Line data following the withdrawal date so that you can continue to use these for your ongoing day to day business use (that is your Standard Licensed Use). The key terms of the Residual Rights Licence are:-

1. You will be able to retain Land-Line data holdings you are licensed to hold on the withdrawal date.
2. Land-Line data holdings will not be maintained or updated by Ordnance Survey.
3. You may only make changes to your Land-Line data holdings at the renewal date which will be April each year.
4. The base price for Residual Rights Licence will be £1.79 per tile plus VAT per annum.

If you would like to discuss either of these licences in more detail please contact your account manager or our Customer Service Centre on 08456 05 05 05.