Delivery and returns information

 

Delivery times

 Place your order before 4pm on…
 MondayTuesdayWednesdayThursdayFridaySaturdaySunday
For standard delivery onWeds - ThursThurs - FriFri - SatSat - MonMon - TuesTues - WedsWeds - Thurs
For next day delivery onTueWedThuFriMonTuesTues

Please note these deliveries are only estimates. Custom Made map orders will take one extra day for printing. Framed and canvas products are handmade and usually take 7 - 10 days. If you order on a bank holiday please use the next working day.

 

Delivery costs

If you have a split order covering products from different sources the order may attract multiple delivery charges.

Country

Product(s)

Delivery Cost

UK

Maps, Books
   Standard: 3-4 working days
   Courier: 1-2 working days
   Courier next day before 12:
   Courier (Custom Made): 1-2 working days


  Free
  £3.99
  £8.99
  £5.99

UK

Map Sets (area bundles of up to 22 maps)
   Standard: 3-4 working days
   Courier: 1-2 working days

 
  Free
  £4.99 to £25.00

UK

Large Map Sets (UK wide bundles)
   Explorer – 403 map bundle
   Landranger – 204 map bundle

Courier Only
  £25.00
  £20.00

UK

Framed / canvas Custom Made maps:
      Courier - 9-12 working days, UK deliver only

  
  Free 

UK

OS GPS Devices - Velo, Horizon, Trail, Aventura (UK delivery only)
    Courier - Next day

OS GPS Accessories (UK delivery only)
    Courier - Next day


  
  Free

UK

Non-OS GPS Devices (UK delivery Only)

  £3.99

UK

Outdoor Gear and most other items (except GPS devices)
   Standard: 3-4 working days
   Courier: 1 working day

Some items only available with courier delivery.
Use shopping cart delivery calculator to check.


  Free
  £3.99

Europe*

Maps, Books
  1 map/book
  2 to 4 maps/books
  5 to 15 maps/books
  Over 15 maps/books
  Map Bundles


  £3.99
  £6.99
  £13.99
  £16.99 to £29.99
  £16.99 to £29.99

Rest of the world*

Maps, Books
   1 to 15 items
   Over 15 items (dependent on country)
   Map bundles 


  From £8.99
  £41.99 to £299.99
  £15.00 to £199.99 

*We do not deliver to all countries, and some specific items, such as GPS devices and framed Custom Made maps are restricted to UK delivery. Please contact Customer Services for more information.

 

Returns

Damaged, broken or incorrect items

If the items are damaged or broken on delivery, they can be returned for a full refund or a replacement. If the item you receive is not the one ordered, please return it and we will send the correct ones as soon as possible.

 

Unwanted items

If you change your mind, you can return any items within the 14 calendar day period and we will refund the purchase price, standard delivery charges and the cost of posting the product to us within 14 calendar days of us receiving the product. Note that this does not apply to items that have been created specifically for you, such as Custom Made maps, which will only be refunded if damaged.

 

OS Maps Premium subscriptions

You can cancel a new Premium subscription within 14 days of ordering it and we will refund your subscription. After 14 days we will not be able to refund your subscription.

If you have purchased a recurring Premium subscription through the web, you can cancel your next renewal at any time on your My Account page. If you have purchased a subscription through the app, it can only be cancelled through the app store provider. Please check the help for the relevant app store.

There is more detailed information on returns and cancellations in our Terms of Sale.

 

Ordnance Survey © copyright
Be sure to take a look at our Terms of Use and Privacy Policy