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OS getamap FAQs

Questions about menus and controls

What are the main areas of the getamap screen?

There are the main options and controls in OS getamap. Check the other help topics to get more details.

Map views

You can use three buttons next to the map control in the top left hand corner of the map window to switch between different map views; ZoomMap, Aerial, and Leisure views.

Search box

The search box sits above the main menu on the left-hand side. You can use this to search for places, postcodes, attractions, other points of interest, and landscape features.

Clicking the ‘Advanced search’ link displays a pop-up window where you can search by grid reference or latitude and longitude co-ordinates (using the WGS84 coordinate system).

After you’ve done a search, one of the following things may happen:

1. A yellow marker pin appears on the map for the place you searched for, and an orange circle pinpoints the centre of the map.

2. getamap finds multiple locations for your search term and prompts you to pick the one you want, for example ‘Keswick, Cumbria’ or ‘Keswick, Norfolk’. If you close the pop-up box the map location goes to the first in the list.

3. You get a red message under the search box saying ‘No results found for your search’ – this could be because;

You’ve typed your search terms in with a spelling mistake

We haven’t been able to find a match in the getamap database. Not all the places on Ordnance Survey maps are in the getamap database. But we’ll check the things you’re searching for and add them in.

Portal tabs

In the top right-hand corner there are three tabs - home, magazine and shop. These take you to the main areas of the Ordnance Survey Leisure web portal;

Home - takes you to the getamap home screen

Magazine - takes you to the home page of our outdoor leisure magazine, which is full of information, advice and ideas about the outdoors.

Shop – takes you to our online leisure shop where you can buy the best gear that you need for walking, cycling and running, as well as the full range of Ordnance Survey printed maps.

Main menu

On the left of the getamap screen is the main menu that includes sub-menus for getting directions, what’s on your map and routes, finding things to do, checking the weather and local news, featured brands, and support for handheld devices.

How do I move around the map window?

There are three ways you can move around the maps in getamap:

Mouse – use your mouse wheel to zoom in and out, and right-click and drag to move left, right, up and down.

Use the ‘zoom and pan’ control in the top left-hand corner of the map window. + to zoom in, - to zoom out and click the left/right/up/down arrows to move around.

Keyboard – use the arrow keys to move around the map and the + and – keys to zoom in and out.

What can I do with the toolbar?

• Open a saved map from your map folder

• Open a new map. This will close the map you are currently viewing.

• Import a route data file as .gpx or .kml, to add as a route on your map.

• Draw a new route or modify and existing one by adding waypoints.

• Add a marker to your map.

• Remove a waypoint or marker.

• Save this map to your map folder.

• Print a copy of this map

• Email this map by email to a friend

• Help getting started

Top tip – you need to deactivate a toolbar function you’ve previously been using in order to do something else. For example, if you’ve selected the eraser to remove a waypoint, and then want to move a waypoint, you need to deselect the eraser otherwise the waypoint you want to move will get erased.

How do I activate/de-activate a tool on the toolbar?

Click the tool button you want to use to activate it (it turns into a white border), and click again to deactivate.

Can I turn the toolbar off or deactivate it?

No, the toolbar is always displayed in the top right of the map window.

What are the other links within getamap?

When you start getamap as a guest user there are links to ‘Login’, Register’, and ‘Subscribe’ in the top left-hand corner of the browser window.

When you register or subscribe and login, these change to ‘Logout’, ‘View basket’ and ‘Your account’. ‘Logout’ will log you out of getamap, ‘View Basket’ takes you to your basket in our online leisure shop and ‘Your account’ lets you change your account information that you registered with.

Questions about map views

Which maps are used in getamap?

OS getamap uses a number of different types of map to make it possible to zoom in and out and move seamlessly between different maps.

The tabs in the top left-hand corner of the map window let you move between different views:

Leisure – Ordnance Survey 1:25 000 and 1:50 000 maps (used in our OS Explorer Map and OS Landranger Map series respectively)

ZoomMap – New Ordnance Survey harmonised mapping

Aerial – Satellite and aerial imagery

What is ZoomMap view?

ZoomMap is a new style of mapping created by Ordnance Survey. It was developed in order to give a consistently styled view of Ordnance Survey data ranging from national to local level that could be served on the Internet. The styling has been created in our Cartography department and has been built to best allow users to overlay other information such as points of interest or routes. It was developed using our digital data products Strategi®, OS VectorMap™ District and OS VectorMap™ Local, and was built using Open Source software including PostGIS and Geoserver.

What’s the difference between 1:25 000 Explorer and 1:50 000 Landranger Ordnance Survey maps used in getamap?

1:50 000 scale maps are small-scale maps used in our OS Landranger map series. with less detail than the 1:25 000 scale maps. At this scale 2cm on the map equals 1km on the ground or 1 1/4 inches on the map equals one mile on the ground.

1:25 000 scale maps are sometimes called medium scale maps and are used in our OS Explorer map series. They show more detail than 1:50 000 scale maps. At this scale 1 centimetre equals 250 metres on the ground; four centimetres on the map therefore represents one kilometre on the ground. Two and a half inches on the map is equal to one mile on the ground.

Why don’t you use Ordnance Survey map data for the aerial view?

Ordnance Survey do not have a licence for the public sale of satellite aerial mapping, that’s why we've used an alternative source.

What does the orange circle and dot mean in the middle of the map?

The orange circle and dot shows the centre of the map area you’re viewing. You can see the grid reference for this point in the top left-hand corner of the map window.

What geographic areas are covered by getamap?

Ordnance Survey maps and getamap cover Great Britain (England, Wales and Scotland). For more information about what getamap covers see our getamap search coverage. [link – www.magazine.ordnancesurveyleisureite.co.uk/magazine/tscontent/general/getamap-search-coverage.html]

Why isn’t the Channel Isles shown on the maps?

The Channel Islands are mapped by their own governments; the States of Jersey and States of Guernsey.

Why isn’t the Isle of Man shown on the 1:25 000 scale maps?

The Isle of Man is mapped by the Isle of Man government, however, Ordnance Survey does map the Isle of Man at 1:50 000 scale.

How can I see a whole screen view of my map?

If you’re a subscriber you can click the ‘view in full screen’ icon in the bottom left of the map screen to expand the map to fill your whole computer screen. To collapse and return to normal-sized view, click the ‘normal size view’ icon in the bottom left corner of the map.

How can I see the scale of the map view I’m looking at?

The scale bar in the bottom right hand corner of the map window shows you the scale of the map view you’re looking at.

Questions about route planning

How do I plot my own walking, running or cycling route on the map?

Open a new map by clicking the ‘New map’ icon on the toolbar Zoom, pan or search for your start point. Click the ‘Draw a route’ icon on the toolbar - the icon changes to a white border to show that it’s active - then click on the map to set the starting point of your route. The start point appears as a blue flag pinned on your map. You can then click on the map to add waypoints along your route.

How do I add waypoints along my route?

You can add waypoints along your route by simply clicking at the next waypoint place on the map – your waypoints appear as small blue circles like this.

Waypoints are connected to your start point, or to your previous waypoint by a blue route line. You can add waypoints at any distance along your route.

How do I move waypoints?

You can move waypoints by clicking and holding down the left mouse button on the waypoint you wish to move and dragging it to another point on your map.

How do I remove waypoints?

If you’ve made a mistake, or just want to remove a waypoint click the eraser icon on the black toolbar, and then click the waypoint you want to remove. Remember to ‘de-activate’ the eraser by clicking it again on the toolbar, or by re-selecting the drawing icon to continue with your route.

How do I add a comment and upload a photo about a waypoint?

Click the waypoint to open the summary information in a small pop-up ‘call-out’ box. Then click on the ‘See details’ button. Another pop-up window appears where you can add your comments and, if you are a subscriber, upload a photograph for the waypoint. Note that you must be a subscriber to upload photos and you can only add one photo per waypoint.

When adding a photo you need to tick the box to confirm that you have copyright permission to use the image and that it’s legal to do. You may also want to check our ‘Privacy Policy’ to see our rules about any information that you add to your waypoints.

Don’t forget to click the ‘Ok’ button to save. You can also use the ‘Edit’ (change photo) and ‘Remove’ (delete photo) links to manage your waypoint photo.

How do I see waypoint comments and photos that I’ve added to my route?

To see detailed information about a specific waypoint, click the waypoint on your route and select ‘See details’ in the numbered waypoint pop-up to show your comments and uploaded photo.

If you click on the route itself the ‘Route summary’ box will open underneath the map. If you select the ‘Route Card’ tab it show the OS Grid Ref, latitude and longitude, elevation (height) and distance from your starting point for all the waypoints along your route and any comments that you have added.

How do I know if I’ve got copyright permission to use a photo?

If you’ve taken a photo with your own camera for personal use, then you own the copyright to the photo. If you download or save images from the internet or get them from someone else then you need to either ask permission to use them from the copyright owner, or make sure that they aren’t covered by any copyright restrictions.

Which waypoint information will be printed out with my map?

If you purchase a Full A4-sized print (free for subscribers) all your waypoint summary information, along with any comments or photos you’ve added will be saved as an Adobe Acrobat (pdf) and made available for you to print from your map folder. This is not available with half page prints.

What are markers?

Markers are for your own points of interest, to remind you of a special view or place. They’re visual cues that you can place on the map, but have no waypoint or other data attached to them. To add a marker to your map click the ‘Add marker’ icon on the black toolbar, then click the place on the map you want to add markers. Remember to de-activate the marker tool by clicking it again on the toolbar before you do anything else.

What are the extra route tools to change the line style weight and transparency?

If you’re a subscriber you can change the line colour, width and transparency by clicking your route and selecting the ‘Route Style’ tab in the route summary box underneath the map. Changing the route style is particularly useful if you’re overlaying your route on rights of way.

Where can I see route summary information?

The area underneath the map window shows adverts when you first start using getamap. Route information appears in this area when you’ve registered or subscribed, and created or clicked on a route.

What information can I see about my route?

Route summary – shows total distance, elevation range and an estimate of the

Route Summary: This tab provides a total distance, elevation range and estimated walking, running and cycling times based on Naismith’s rule.

Route Settings: This tab allows you to name your route, describe it, select the type of route it is (walking, running, cycling, other), change whether the route is private or public and show or hide the waypoints.

Route Style: This tab is only available to subscribers. It allows you to change the colour, thickness and transparency of the route.

Elevation: This tab provides a chart of the elevartion of the route and each waypoint based on Ordnance Survey’s Land-Form PROFILE product.

What’s is Naismith’s rule?

Naismith's Rule is a simple way to estimate how long it will take to complete a route based on an average walking time and height (elevation) along the route. It was originally devised just for walking, but we’ve adjusted it to show times for running and cycling.

The Rule is;

Allow one hour for every three miles forward, and half an hour for every 1,000 feet of ascent.

When maps became metric, the rule still worked because three miles is just under five kilometres, and 1,000 feet is close to 300m. Read more about Naismith’s Rule. [link – www.magazine.ordnancesurveyleisure.co.uk/magazine/tscontent/general/naismiths-rule.html]

How do I save a route that I’ve plotted on the map?

If you’re registered or subscribed you can save into your map folder:

  • your route, along with the map section
  • things to do you’ve pinned on the map, and
  • waypoint comments and photos you’ve added.

When you’ve finished plotting your route, and added any extra information, click the ‘Save map’ button on the toolbar to add it to your ‘Map folder’.

You can name your route, categorise your route as walking, cycling, running or set up custom categories such as ‘family walks’, ‘day trips’ or ‘special places to go’ for example.

Saved maps include any routes you’ve created and any waypoints, markers and points of interest that you’ve put on your map.

Can anyone see my routes?

You can decide to keep your route private so only you can see it, or public/shared so other getamap users can see it. Any routes you make are kept private in getamap unless you decide to share them with other users.

You can change routes you’ve made from private to shared by clicking the route and selecting the status in route settings. When you change the status of your route any waypoints that you've added will disappear. If you find a public route you want to add waypoints to, you can save it to your map folder and start adding your own information to the route.

How do I export a route?

Routes made in OS getamap can be downloaded directly to compatible Garmin devices, or exported as GPX or KML format files.

To export a route and sync OS getamap with a Garmin device

  • Click the 'More' tab on the left hand menu and then select the 'My handheld devices' tab.
  • Connect your Garmin device to your computer by USB cable.
  • Click the 'Find my Garmin' button.

NB. you need to have the Garmin Communicator software installed on your computer in order to export and sync to your device. You can download the latest Garmin Communicator software from http://www8.garmin.com/products/communicator/

To export a route in generic .GPX or .KML format

  • Click on your route or open a route from your map folder.
  • Click on the route you want to export - it appears in the 'On my map' tab in the left hand menu.
  • Click the 'Export' link below the route name and click the 'GPX/KML format' button.
  • Chose the folder to save your file in, and make sure the right file type (gpx or kml) is shown.
  • Your route will be saved on your computer.

Where are the routes I made?

If you’re a registered user or subscriber any routes you make yourself, any ‘ready-made’ authored routes, and any user-generated routes you’ve saved are stored in your map folder.

How do get into my map folder?

Click the ‘Open map folder’ button on the toolbar. From your map folder you can organise, rename, categorise, print, or delete any maps you’ve saved.

You can also see your routes by clicking ‘On My Map’ on the left-hand menu. Click on the map name to see the route displayed in getamap. There are also options to export to GPX or KML, print, remove and email to a friend.

Questions about finding things to do

How do I find things to, places to go and other points of interest?

Clicking on ‘Things to Do’ on the left-hand menu shows a list of all the places of interest getamap finds matching your location on the map at your chosen zoom level.

What are categories?

The ‘Things to Do’ menu includes local attractions, ‘ready-made’ authored routes, places to stay, eat and drink, sport, health and fitness, local events, entertainment etc. Some categories have sub-categories, for example the ‘attractions’ category has adventure parks, castles and historic houses, museums, and so on.

The number of points of interest listed usually increases as you zoom out on the map because it covers a wider area. Sometimes you might have to use the up and down mini-scroll bar within each category to see the full category list.

What do hide and pin mean in the category results list?

When the list appears the things to do are all listed with their pins de-activated on the map – they show on the map as information pins and will not be printed on your map. You can click the pins and get further information about it including opening hours, pictures, directions, facilities and for some accommodation you can book a room.

When you click the light grey pin icons next to the title, the pin is activated and changes to dark grey in the list and turns it from an information pin into a numbered pin.

Hide – clicking the ‘Hide’ link next to an item removes its pin from the map for those you don’t want to show on your map. For example if there were 3 pubs listed, but you were only interested in pinning one on your map, you can hide the other two so they don’t show.

Other pin types on the maps include National Trails and National Parks.

How do I remove the point of interest 'i' pins?

To remove the icons on the screen use the 'Back to Categories' link in the 'Find things to do' and 'News' menus.

Unless you clear the icons relating to a previously viewed category you'll get multiple sets of icons on your map.

Why aren’t there any points of interest in my chosen location?

The ‘Things to Do’ in getamap are gathered from a number of 3rd party data suppliers, and it could be that they don’t have any data about your area, or that you’re looking at too small an area. Try zooming out to see information about a wider area.

Where does all the ‘Things to Do’ information come from?

Getamap uses data from a number of other suppliers. Click on ‘Featured brands’ at the bottom end of the left menu to see them. The list links through to featured brand pages in our magazine about the activities of each featured brand.

If you would like to suggest corrections, additions or deletions to any of the data provided by our data suppliers, you should contact them directly – see details on our ‘Data corrections, additions and deletions’ page.

How often do you update getamap information?

We update the 3rd party information shown on getamap as regularly as possible, but the data suppliers themselves correct, add, delete and update their own data that is shown as Pins in getamap. If you notice something that needs amended or added please get in touch with the data suppliers directly to suggest corrections.

There are other icons and symbols on the Ordnance Survey maps, why can’t I click on them?

Some of the map symbol icons are embedded in the maps themselves, just as they show on a printed map, so they aren’t clickable within getamap. The pins in getamap are overlaid on the original maps and pull in information from other sources. You can see all the map symbols used on Ordnance Survey 1:25 000 and 1:50 000 maps on our map symbols pages.

How can I see more information about a point of interest?

Clicking a numbered pin on the map brings up a call-out box with brief details of the point of interest you’ve selected. Clicking the ‘More information’ link opens a new window with further information about it including photos, opening times, address, facilities, etc depending on the category type.

Tip - You have to ‘de-activate’ any tool that you’ve been using on the toolbar in order to see further information about points of interest.

Driving directions

How do I get driving directions to a place on the map?

  1. Click on ‘Get driving directions’ from the main left-hand menu.
  2. Enter your start and end point as place names or postcodes.
  3. Select either shortest or quickest route and then click the 'Get Directions' button.
  4. Getamap shows the suggested route in the map window.

Total distance is shown in miles and kilometres along with an estimated time to complete the journey. Your suggested route and waypoints are shown on the map, with route directions underneath the map and on the left menu. You can then print these out.

How do I remove driving directions from my map?

Your directions route and summary information will keep showing on your map unless you clear the route.

In the left-hand menu go to ‘Get driving directions’ and click ‘New Route’ and then ‘Clear’ to remove a route. You can also click on ‘On my map’ and then click on ‘Remove’.

The driving directions you gave me weren’t quite right, can you correct it?

You move your waypoints (orange circles) by selecting one while holding doen the left mouse button and dragging it to another road or junction.

The driving directions are supplied by the Bing mapping system. If you notice a problem with the suggested route you can let Microsoft Bing's their data supplier, Navteq, know by using their error reporting tool.

What are the orange circles on my driving directions?

The orange circle with a dot is the marker for the centre of the map window. The other orange circles are waypoints signifying key road changes and directions.

Can I change a driving direction route?

No, the driving directions cannot be changed however you can add additional routes creating multiple driving directions by simply clicking on ‘New Route’.

Questions about the weather forecast

Where does the local weather forecast come from?

The weather forecast information in getamap comes from the Met Office. The data is gathered from around 5,000 of their forecast and observation sites. When you click on ‘Weather’ on the left-hand menu, getamap matches your current location in the map view window to the nearest Met Office site and shows the nearest forecast.

Why does getamap show the weather as coming from a weather station a long way off?

Getamap finds the nearest Met Office weather station to the centre point of the map view, so sometimes there may not be a weather station close to where you are on the map.

Becoming a featured brand

How can I advertise, or become a featured brand in getamap?

To discuss how your organisation can be featured in getamap, or for advertising and joint marketing please contact our Customer Services Centre on 0345 456 0420, email customerservices@ordnancesurveyleisure.co.uk or use our contact us form.

Questions about using handheld devices with Getamap

Can I use a handheld GPS device with getamap?

Yes, if you’re a registered user or getamap subscriber:

If you have a Garmin handheld GPS select ‘My handheld devices’ from the left-hand menu select 'More' then . You can ‘sync’ your Garmin device to getamap using the Garmin Communicator software on your computer. This lets you import and export GPS routes you already have on your device, ones you’ve made or purchased from getamap, and ‘ready-made’ authored routes from the AA, Country Walking Magazine and Trail magazine.

If you have another type of handheld device with GPS capability you can still import and export routes in GPX or KML format by connecting your device by USB (universal serial bus) cable and clicking the ‘Import a route data file’ icon on the getamap toolbar . You’ll see your device listed as a drive/folder and then you just have to highlight the file to import it to getamap and show it on the map. To export a route click on ‘On my map’ and then click ‘export’ under the route you want to export. You can then save this to your computer or directly onto your handheld device.

Can I save my handheld device routes in my map folder?

Yes, importing a GPS route is just like creating the route within getamap, so as a registered user and subscriber you can save your handheld device routes into your map folder to view or print later.

Why does my imported route have so many waypoints?

Handheld GPS devices typically record waypoints very frequently, therefore over a long walk there can be a huge amount waypoint data generated.

To see your route without all of the waypoints, select your route on the map, and go to the ‘Route Summary’ box at the bottom of the map window. In the ‘Route Settings’ tab you can turn off waypoints. The underlying data is still there, but they won’t show on your imported getamap route.

Is there a limit on the number of waypoints on a route?

OS getamap has a system limit of 2 000 waypoints, if this is exceeded you won't be able to save your route and will get an error message. Routes with a very lage number of waypoints under the 2 000 limit may also cause a problem because they may overload the Silverlight viewer software.

Handheld GPS devices record a waypoint at regular intervals, this can sometimes be set to be as frequent as every second. You can prevent too many waypoints being recorded by changing the default waypoint recording time setting on your device.

What file type's does getamap support for handheld GPS devices?

You can use files with an extension of .GPX or .KML with getamap

Where do I get Garmin Communicator?

You can download the latest Garmin Communicator software from http://www8.garmin.com/products/communicator/

Will other handheld device manufacturers be added so I can sync them with getamap?

Yes, more brands will be added.

Questions about printing my routes?

Can I print the maps, routes and information about things to do?

The short answer is ‘Yes’, you can, but the type and cost of printing the maps varies depending on the type of getamap user you are.

  1. Guest access - Free A5 prints of map snapshots or driving directions with advertising banners.
  2. Registered users - Free A5 and A4 paid prints; A4 print options include landscape or portrait orientations, and mapping from our 1:50000 scale or 1:25000 scale mapping either in fixed scales or print to fit areas.
  3. Subscribers - Unlimited free A4 prints

See getamap user options for more details of what you can do as each type of getamap user.

What map scale will my print-out be?

For the free A5 prints the mapping is printed as it is shown on screen so the zoom level will determine the scale it is printed at.

For the A4 full page prints in addition to selecting the ‘print to fit’ option above you can also print 1:25000 fixed scale and 1:50000 fixed scale maps.

How do I pay for my A4-sized print or ‘ready-made’ authored route print?

Click the ‘Print’ icon on the getamap toolbar and you can then select whether you want a free A5 print or a paid for A4 print (free to subscribers). Select the relevant print button and you will be shown an overview – anything within the clear window will be printed. At this stage you can also select whether you want a 1:50 000 fixed scale, 1:25 000 fixed scale or Print to fit map as well as the paper orientation.

Once you have selected the options you want, click ‘Preview’ and you will be shown a preview of your map. Please note that the quality of the actual map will be better than shown in the preview.

Click ‘Add to Basket’ to add the map to your basket. You can then print another map or go straight to your basket which will take you into our Leisure Shop. You may need to complete a one-time user registration if you’re a new user, or if you’re already logged in as a getamap registered user then you’ll go straight to your basket where you can checkout as normal.

Once you’ve paid for your maps please return to getamap and open your map folder to print them.

Tell me about setting up an account

What are the different types of getamap user?

There are 3 types of getamap user:

Guest access
As a guest user you are able to search and move around the maps, get directions and make free A5 prints of directions. You also get to see the other content available such as things to do, but you can’t draw your own routes, print maps, save content on maps or use the map folder to save your maps.
Registered user
As a free registered user you can access most of the functions in getamap including plotting and saving routes, printing free A5 sized map extracts and purchasing full page A4 sized maps, add comments and photos to waypoints, and import and export GPS routes as well as saving your maps to your map folder.
Subscriber
If you subscribe you get even more access to getamap features including unlimited A4 sized printing, tools, discounted ‘ready-made’ authored routes, and your own map folder and route customisation options.

See more information about the benefits of subscribing to getamap.

How do I become a registered user of getamap?
It’s quick and easy to register; you just have to provide a valid email address and a password of your choice.

To register either:

1. Click the ‘Register’ button at the bottom right-hand corner of the first screen you see titled ‘Do you have an account?’, or
2. If you’re already in getamap as a Guest, click the ‘Register’ link in the top right-hand corner of the main getamap window. Boxes on the registration form marked with an asterix * have to be filled in to register successfully.
If you get the message ‘Sorry that postcode is not valid’ when entering your address, you’ve either entered your postcode incorrectly, or our look-up can’t find it. You can enter your postcode with or without spaces in the look up box. You can also type in your address manually if the look-up doesn’t find it by clicking the link to ‘Enter your address manually’.
You can optionally tick the ‘Yes please!’ box on the registration form to receive the Ordnance Survey Leisure newsletter.

Why do you need my address for registration?
We use a single-login for getamap and the Leisure Shop, so you account can be used with both to take out a subscription to getamap, buy A4 prints and pre-made authored routes, but also to buy other products in the shop such as clothing and accessories and the Ordnance Survey maps in paper form.

How do I take out a subscription to getamap?
To subscribe to getamap click the ‘Subscribe’ link in the top right-hand corner of the main getamap window. You’ll be taken through the process of setting up your subscription and making an account in our Leisure Shop area.
Boxes on the registration form marked with an asterix * have to be filled in to subscribe successfully.
If you get the message ‘Sorry that postcode is not valid’ when entering your address, you’ve either entered your postcode incorrectly, or our look-up can’t find it. You can enter your postcode with or without spaces in the look up box. You can also type in your address if the look-up doesn’t find it by clicking the link to ‘Enter your address manually’.
You can optionally tick the ‘Yes please!’ box on the registration form to receive the Ordnance Survey Leisure newsletter.
Read more about being a getamap subscriber.

Why can’t I login?
If you can’t login you’ll get the message ‘Email address or password incorrect’;
Please check that you are using the email address that you used to register or subscribe, and that it’s in the right format.

I’ve forgotten my password
Click the ‘Forgotten your password?’ link on the login screen. This takes you to the ‘Reset your password’ page where you can enter your email address. An email will be sent to this address to verify that it is your email address. Click on the link within this email to enter a new password.

Can I save my login details so I don’t have to remember them?
When you next login tick the ‘Remember me’ box before you click the ‘Login’ button. This will retain your email address, however for security reasons you will always need to enter your password.

Why is my password rejected?
Passwords must be at least 6 characters long. Stronger passwords are at least 8 characters long and contain a mixture of numbers and upper and lower case letters.

Why is my email address rejected?
There's a limit of 40 characters for email addresses; the one you entered may be too long or in the wrong format. Check you’ve not mistyped, or use a shorter email address to register.

Where can I see the getamap Terms and Conditions?
Click the ‘Terms’ link in the top right-hand corner of the getamap main window.

How do I change my address and other details?
Click the ‘My account’ link in the top right hand corner of the main getamap screen, above the orange tabs.You can also see your order history here, and add, change or delete shipping addresses for products in our shop.

Where can I find out my subscription expiry date?
You can find out when your account expires under the ‘Welcome’ area of the main menu on the left-hand side of the getamap screen, or you can select ‘Your Account’ from the links in the top right-hand corner to see this, and other information about your account.

How do I report misuse of getamap?
You can report inappropriate or offensive content added by other users on getamap by contacting our Customer Services on 08454 560420, email customerservices@ordnancesurveyleisure.co.uk or use our contact us form.

When you select a waypoint on a public route, a link appears in the route summary box to ‘Report inappropriate content’
Click this and fill out the form to report inappropriate route or waypoint information.
All instances of misuse will be investigated and action taken to remove content, issue warnings and/or suspend, lock or cancel accounts in line with the getamap Terms and Conditions of use.

Do I own the copyright of any maps and routes I’ve made in getamap?
No, Ordnance Survey has ownership and copyright of all the maps and content in getamap, including any routes, information and photos that you might add.

In your terms, what does ‘personal, non-commercial use’ and ‘reasonable use mean?
‘Personal, non-commercial use’ means that any prints you make can’t be used for business purposes, or anything that is liable to result in a commercial gain or profit.

‘Reasonable use’ means to make a limited number of copies for your own personal use only.
Please see the full getamap Terms and Conditions for our fair use policy.

Why is the route I’ve paid not in my map folder?
Paid routes are kept in your map folder for 24 hours, after which they get removed. If you have been unable to print your route within this period please contact Customer Services on 08454 560420, email customerservices@ordnancesurveyleisure.co.uk or use our contact us form.

Questions about technical issues which might occur using OS getamap

Why do I need to install Silverlight?
getamap uses Silverlight to provide a rich mapping experience. It also lets you view many other websites that use it.

What is Silverlight?
Silverlight is a browser plugin produced by Microsoft, similar to Acrobat Reader or Adobe Flash Player. It is free, safe and can be easily installed in minutes.

How do I know if I’ve got Silverlight installed?
When you first open getamap it does a simple safe check on your computer to see whether you have the Silverlight plugin already installed. If not, you are prompted to install it Microsoft's website.

I get a message about installing Active X as well, what’s that?
Microsoft’s Active X plugin enables other plugins to operate, not just getamap. Depending on your security settings and browser, you may be prompted to install Microsoft’s Active X plugin when you try and download or run the Silverlight browser plugin. A highlighted bar will appear at the top of your browser window prompting you.


What browsers does getamap work on?

getamap has been fully tested using the most popular browsers:
IE6 (with service pack 3), IE7, and IE8 - get the latest version free from Microsoft or use Windows Update.
Safari version 3 or above
Firefox version 3+
Google Chrome version 9 for Windows XP, Windows 7 and Vista
Opera version 11

Some Chrome browsers can freeze when getamap loads
If getamap is freezing or hanging on the loading screen when using the Chrome browser, it may be because chrome is looking for updates.

To check and rectify this:
1. Click on the spanner icon at the top right on the chrome browser, this will bring up a menu of options.
2. Select 'About Google Chrome'.
3. If Chrome is looking for updates, the loading screen will still be displayed; when it has found an update, it will ask you to install and restart chrome.
4. When you have updated to the latest version and restarted chrome, the loading screen will be replaced with the log in screen.


What's the best screen resolution for getamap?

We recommend that you'll get the best experience with getamap using a screen resolution of 1280 x 1024.

Is my data safe in getamap?
We take personal security very seriously and the getamap application, and the registration, subscription and print purchasing system has been tested to a very high level. All personal details are stored in a secure environment, held in the UK and not shared without your express permission. See the getamap Terms and Conditions and the Privacy Policy for more details.

I can’t see Getamap, why not?
If you can’t access getamap you can try:

  • Upgrading your browser, you may be using an old version – updating your browser is free, and gives you access to websites that are designed for more recent browsers.
  • Installing (or re-installing) the Microsoft Silverlight browser plugin – you may not have it installed on your computer, or it may not have installed properly.

Does Getamap work on Apple Macs?
Yes, if you use a Mac with an Intel-based processor and the Safari browser version 3 or above.
What are the specifications for the Silverlight plugin?
The following link checks whether you have Silverlight installed and provides the latest version of Silverlight if it is not the current version. It also shows a compatibility chart of operating systems and browsers.
http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
Microsoft recommend the following minimum computer specs to run Silverlight:
Windows X86 or x64 1.6GHz or higher processor, with 512Mb+ of memory, or
Apple Mac Intel Core Duo 1.83GHz or higher processor, with 512Mb+ of memory.

Are there minimum requirements to sync a Garmin GPS device to getamap?

If you want to use a Garmin GPS device to import and export routes in getamap, there is a minimum specification for the Garmin Communicator plugin. The latest version is v2.9.2 which requires an IBM-compatible PCs running Windows® 7, XP or Vista with Internet Explorer 6+, Firefox 1.5+ or Google Chrome, or an Intel-based or PowerPC G4 or later Mac OS 10.4 or later with Safari 3+.
Further information about which Garmin devices can use the Comminicator plugin can be found at the http://developer.garmin.com/web-device/garmin-communicator-plugin/device-support-matrix/ and the latest version can be downloaded free from http://www8.garmin.com/products/communicator/

Can I use any other handheld GPS devices with getamap?

Yes, you can import and export routes using any handheld GPS device that supports the .gpx version 1.1 or .kml file formats.

Can I use getamap on my smartphone, iphone or other mobile device?
getamap is currently available on the internet using a compatible web browser on a PC. We have a programme of continuous development which may include support for mobile devices in future releases.

Can I use getamap on a Linux system?
getamap can't be used using the Linux operating system and open source versions of Silverlight, such as Moonlight. You can still use the original Get-a-map service.

Who do I contact to ask about technical issues?
If you have any technical questions about using getamap that aren’t answered in this help section please contact Customer Services at customerservices@ordnancesurveyleisure.co.uk, or use the contact us form.

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