Agency performance monitors

Our business performance over the financial year is measured against targets set by government, called agency performance monitors (APMs).

All executive agencies are required to report on these externally and are subject to an independent National Audit Office (NAO) audit each year.

For the financial year 2014-15, the targets are:

  • Operating profit: To achieve earnings before interest, tax, depreciation and amortisation (EBITDA) of £45.8 million for the financial year 1 April 2014 to 31 March 2015.
  • Customer experience: To achieve a customer index score of at least 80%.
  • Data currency: To ensure that at least 99.6% of significant real-world features greater than six months old are represented in the database.