If you are unhappy with our response to a request you have made to us under the Freedom of Information Act (FOIA) or Environmental Information Regulations (EIR), you have the right to request an internal review of the decision.
An independent Ordnance Survey official (the Internal Review Officer), who has not been involved with your request, will be asked to undertake an internal review of the process, to ensure that due process has been followed and to determine whether or not sound reasoning in line with the FOIA or EIR has been followed.
You may request an internal review within two months of receipt of our final response to your FOI request or within 40 working days of receipt of our final response to your EIR request.
The Internal Review Officer will inform you of the outcome of the internal review, normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance. The Internal Review Officer will either uphold the original decision; provide an additional explanation of the exemption/exception applied; or release further information if it is considered appropriate to do so.
Requests for internal reviews should be addressed to:
Internal Review Officer
Customer Service Centre
Or you may email email@example.com
Please quote your original reference on all correspondence.
Appeal to the Information Commissioner’s Office (ICO)
If, following the outcome of the internal review you remain dissatisfied, you may raise an appeal with the Information Commissioner’s Office.
You can find further information on the ICO website under ‘Report a concern’, or you may wish to call their helpline on 0303 123 113.