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Our policies and procedures

OS as a business

We publish information on policy and practice in relation to licences and agreements on our licensing page.

View all OS policies.

Providing services

Visit our procurement pages for information on our procurement guide, tendering and how we work with suppliers.

Our OS Mastermap revision policy is the criteria we apply when determining how quickly different areas and new features of the built environment are surveyed or re-surveyed.

Recruiting and employing staff

Our recruitment process page gives lots of information about applying for a job at OS, the application process and current vacancies.

Equality and diversity

We're committed to promoting equality in all our practices. Read about our Equality and Diversity policy and Equality Scheme.

Customer service

We’re committed to providing quality products and services to our customers. View our customer service standards.

Records management and personal data policies

Take a look at our data protection policy.

Charging regimes and policies

We publish our FOI fees policy and detail charges for disbursements under EIR.

Legislation and regulations

The appropriate legislation and regulatory information:

Search Freedom of Information requests

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