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Phone, broadband and WAN

Request for information – FOI13365

Thank you for your e-mail of 28 March 2013, and clarification of 25 and 26 June 2013.

I confirm that Ordnance Survey does hold some of the information you have requested, and this is supplied below. Where the information is not held this is detailed. Some of the information you have requested is exempt according to an exemption detailed with the FOIA. Where this is the case this is also detailed, with the reasons for engaging this exemption.

We respond to your points as follows:

1. Current fixed line (voice circuits) provider – supplier’s name
Vodafone

2. Fixed line renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.
June 2015

3. Fixed line duration – the number of years the contract is with the supplier
2 years

4. Number of lines
5

5. Minutes/landline provider – supplier’s name (fixed voice not mobiles)
Vodafone

6. Minutes/landline renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.
June 2015

7. Minutes landline monthly spend – monthly average spend
£1,000

8. Minute's landlines duration – the number of years the contract is with the supplier
2 years

9. Number of extensions
2090

10. Fixed broadband provider – supplier’s name
Vodafone

11. Fixed broadband renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.
June 2015

12. Fixed broadband annual spend – annual average spend
£60,000

13. VOIP/PBX installation date – please provide day, month and year (month and year is also acceptable). If various date please state date for the main telephone system.
November 2010

14. Renewal date on any leased telephony systems – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.
This information is not held by Ordnance Survey as we do not have a leased telephony system.

15. Lease provider – supplier’s name
This information is not held, for the same reason as provided in response to your question 14.

16. WAN provider – please provide me with the main supplier(s)
Vodafone and Virgin

17. WAN renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.
June 2015 (both)

18. WAN annual spend – annual average spend
Virgin £50,000 and Vodafone £285,000

19. Internal contact – please can you send me their full contact details including contact number and email and job title.
The IS Contract Manager/s are the internal contact. The names and direct contact information of those persons responsible for the contracts you have detailed are exempt, as this information falls within the Personal Information exemption under section 40 (2) of the Freedom of Information Act (FOIA) 2000.

We consider this exemption applies because the release of: employees' names, personal contact telephone numbers and their own work e-mail addresses constitutes personal data, and is exempt because the release of this information would breach one of the data protection principles, as detailed in Section 40 (3) (a) (i) of the FOIA.

In applying this exemption, we have considered whether disclosure of the personal data in question would be 'fair' (as described in Part II of Schedule 1 to the Data Protection Act). We have also given particular consideration to the likely expectations of the data subject regarding the disclosure of the information.

Managed service contract
1. Contract title
2. Supplier’s name
3. Services included
4. Total contract value
5. Duration
6. Expiry date – please provide day, month and year (month and year is also acceptable)
7. Review date – please provide day, month and year (month and year is also acceptable)
8. Internal contact – please can you send me there full contact details including contact number and email and job title.

The information to respond to the above questions (1-8) is not held by Ordnance Survey. The reason this information is not held, is because Ordnance Survey does not have a managed service contract in relation to this.

Public interest
When Section 40 (2) of the FOIA is engaged, and where the release of the requested information would breach one of the Data Protection principles, this constitutes an absolute exemption, and no public interest test is required.

Internal review
Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our FOI Internal Review Officer, by contacting them as follows:

FOI Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

E-mail: foi@ordnancesurvey.co.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The FOI Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The FOI Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal with the Information Commissioner’s Office at:

The Case Reception Unit
Customer Service Team
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

E-mail: mail@ico.gsi.gov.uk
Telephone helpline: 0303 123 1113 or 01625 545745 for advice, Monday to Friday.

Thank you for your enquiry.

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