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ICT questions

Request for information – FOI13416

Thank you for your e-mail of13 September 2013, which we acknowledge, requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000.

Ordnance Survey does hold the information to respond to your information request, and we respond to each of your points below. Please note that some of the requested information has been withheld under an applicable exemption. Where applicable this is stated.

I would like to submit a Freedom of Information Request relating to specific ICT contract(s) for Storage Hardware Maintenance and Storage Virtualisation Software which may include: Server Hardware Maintenance (e.g. 24x7 break fix), Server Software Licensing (e.g. VMware, Solaris, Unix, Linux, Windows Server), Server Software Maintenance/Support (e.g. VMware, Solaris, Unix, Linux, Windows Server) and Storage Area Network Maintenance/Support (e.g. EMC, HP, NetApp etc).

For each of the types of server ICT contracts above can you please send me the following data types:
Contract title: If there is more than one supplier please split each contract individually.
Break Fix Agreement
Software Support
Enterprise Agreement

Existing/current supplier:
Break Fix Agreement – computacenter
Software Support – VMWare
Enterprise Agreement – Microsoft

Hardware/software brand(s): VMware, HP, Dell etc
HP, Oracle (Sun), (servers), IBM (storage), CISCO (SAN)

Number of Users: Number users within the organization
Approximately 1300

Operating System (platform): (Windows, Linux, Unix, VMWare etc.)
Windows, Linux, Solaris, VMWare

Total number of servers (physical) per supplier:
HP 447, Oracle (Sun) 49.

Total number of virtual servers per supplier:
VMWare – 1385 (includes virtual clients)

Total contract value: (For the whole duration of the contract, if the total value sent is per annum please state this in the response).
Computacenter £1.1 million
VMWare £65,000
Microsoft Enterprise Agreement £20,000 (in relation to Windows server support)

Contract duration: (Please can you also include notes if the contract includes any contract extension periods.) Contract expiry date. contract review date: (An approximate date of when the organisation is planning to review this particular contract).
Computacenter 01/01/2013 – 31/12/2015 No extensions. Review date – April 2015.
VMWare 01/11/2012 – 31/10/2015. No extensions. Review date – October 2013.
Microsoft Enterprise Agreement – 28/11/2011 – 28/11/2014. There after 2 x 1 year extension options. Review date – October 2013.

Brief contract description:
As detailed in response to your first question: Break Fix Agreement, Software Support and Enterprise Agreement.

Internal contact: (The person from within the organisation that is responsible for reviewing and renewing this particular contract. Please include their full name, job title, direct contact number and direct email address).
We consider the internal contacts name, job title, direct dial telephone number and direct e-mail address to constitute personal data and we will not be releasing this information to you under the Personal Information exemption detailed under Section 40 of the FOIA.

Section 40 (2) (a) and (b), together with the condition under section 40 (3) (a) (i) of the FOIA, provides an absolute exemption, where the disclosure of information would contravene any of the data protection principles under the Data Protection Act (DPA) 1998. They exempt information constituting the personal data of living individuals, the release of which would be in breach of the Data Protection Principles.

In applying this exemption, we have considered whether disclosure of the personal data in question would be 'fair' (as described in Schedule 1 of the Data Protection Act). We have given particular consideration to the likely expectations of the data subject regarding the disclosure of the information. We have reached the conclusion that disclosure of a name, job title and direct contact information in this case would not be 'fair', given that the individuals concerned are not Senior Civil Servants (SCS), and that there is no expectation for junior employees to have this information made publicly available.

Internal review
Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our FOI Internal Review Officer, by contacting them as follows:

FOI Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

E-mail: foi@ordnancesurvey.co.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception (under EIR)

The FOI Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The FOI Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal with the Information Commissioner’s Office at:

The Case Reception Unit
Customer Service Team
The Information Commissioner’s Office
Wycliffe House
Water Lane

E-mail: mail@ico.gsi.gov.uk

Telephone helpline: 0303 123 1113 or 01625 545745 for advice, Monday to Friday.

Thank you for your enquiry.

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