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Fixed telephony, broadband and WAN

Request for information – FOI14472

Request

Thank you for your email of 1 July 2014 requesting information in accordance with the Freedom of Information Act (FOIA) 2000.

If there is more than one supplier for each of the contract information I am requesting below please can you split each contract individually and not combined. Please also separate the expiry data and spend and number of lines for each supplier. An example of this can be viewed at the bottom of this request.

Contract 1

1. Current fixed line (voice circuits) provider – supplier’s name; if there is not information available please can you provide further insight into why?

2. Fixed line – contract renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

3. Fixed line – contract duration – the number of years the contract is for each supplier.

4. Type of lines – please can you split the type of lines per each supplier? PSN, Analogue, SIP.

5. Number of lines – please can you split the number of lines per each supplier? SIP trunks, PSN Lines, analogue lines.

Contract 2

6. Minutes/landline provider – supplier’s name (fixed voice not mobiles); if there is not information available please can you provide further insight into why?

7. Minutes/landline contract renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.

8. Minutes landline monthly spend – monthly average spend. An estimate or average is acceptable.

9. Minute’s landlines contract duration – the number of years the contract is with the supplier.

10. Number of extensions – please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3

11. Fixed broadband provider – supplier’s name; if there is not information available please can you provide further insight into why?

12. Fixed broadband renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers.

13. Fixed broadband annual average spend – annual average spend. An estimate or average is acceptable.

14. VOIP/PBX installation date of the organisation’s primary telephone system – please provide day, month and year (month and year is also acceptable).

Contract 4

15. WAN Provider – please provide me with the main supplier(s); if there is not information available please can you provide further insight into why?

16. WAN contract renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers.

17. WAN annual average spend – annual average spend. An estimate or average is acceptable.

18. Internal contact– please can you send me their full contact details including contact number and email and job title.

IMPORTANT

If there is more than one supplier for some of the types of contracts information please can you split each of the contracts for each supplier that provide that service/support. For example fixed lines BT, Virgin Media Business

EXAMPLE

Supplier

Renewal date

Contract duration

Number of lines

VMB

01/06/2013

1

100

BT

01/09/2013

3

600

If there is more than one contract please can you send me the main contracts?

If your organisation has a managed services contract which includes all or two out of three of the services stated above please state which of these is included with the contract. It would also be useful for me to know if there are any other service support areas that are included within these contracts.

Managed service contract

  • Number of extensions
  • Type of lines
  • Number of lines
  • Minutes landline monthly average spend
  • Fixed broadband average annual spend
  • WAN average annual spend
  • Internal contact – please can you send me their full contact details including contact number and email and job title.

If there is more than one supplier for each contract please can you separate the contract dates and spend for each supplier. Also if no information can be provided for each of the key data types please explain why there is no information.

Our response

We respond to each of your questions as follows, but please note that some of the information you have requested is exempt from disclosure as it falls within an exemption as detailed in the FOIA. Where applicable this is stated.

Contract 1

1. Current fixed line (voice circuits) provider – supplier’s name; if there is not information available please can you provide further insight into why?

Vodafone

2. Fixed line – contract renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers.

June 2015

3. Fixed line – contract duration – the number of years the contract is for each supplier.

2 years

4. Type of lines – please can you split the type of lines per each supplier? (PSN, Analogue, SIP).

ISDN

5. Number of lines – please can you split the number of lines per each supplier? SIP trunks, PSN lines, analogue lines.

5 lines

Contract 2

6. Minutes/landline provider – supplier’s name (fixed voice not mobiles); if there is not information available, please can you provide further insight into why?

Vodafone

7. Minutes/landline contract renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.

June 2015

8. Minutes landline monthly spend – monthly average spend. An estimate or average is acceptable.

£1,000

9. Minute’s landlines contract duration – the number of years the contract is with the supplier.

2 years

10. Number of extensions – please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

2090

Contract 3

11. Fixed broadband provider – supplier’s name; if there is not information available please can you provide further insight into why?

Vodafone

12. Fixed broadband renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

June 2015

13. Fixed broadband annual average spend – annual average spend. An estimate or average is acceptable.

£60,000

14. VOIP/PBX installation date of the organisation’s primary telephone system – please provide day, month and year (month and year is also acceptable).

November 2010

Contract 4

15. WAN provider – please provide me with the main supplier(s); if there is not information available please can you provide further insight into why?

Vodaphone and Virgin Media Business

16. WAN contract renewal date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers.

Both expire June 2015

17. WAN annual average spend – annual average spend. An estimate or average is acceptable.

Vodafone £285,000 and Virgin Media Business £50,000

18. Internal contact – please can you send me there full contact details including contact number and email and job title.

The IS contract manager/s are the internal contact. The names and direct contact information of those persons responsible for the contracts you have detailed are exempt, as this information falls within the Personal Information exemption under section 40 (2) of the Freedom of Information Act (FOIA) 2000.

We consider this exemption applies because the release of: employees names, personal contact telephone numbers and their own work email addresses constitutes personal data, and is exempt because the release of this information would breach one of the data protection principles, as detailed in Section 40 (3) (a) (i) of the FOIA.

In applying this exemption, we have considered whether disclosure of the personal data in question would be 'fair' (as described in Part II of Schedule 1 to the Data Protection Act). We have also given particular consideration to the likely expectations of the data subject regarding the disclosure of the information.

Public interest
When Section 40 (2) of the FOIA is engaged, and where the release of the requested information would breach one of the Data Protection principles, this constitutes an absolute exemption, and no public interest test is required.

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our FOI Internal Review Officer, by contacting them as follows:

FOI Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

Email: foi@os.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The FOI Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The FOI Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal with the Information Commissioner’s Office at:

The Case Reception Unit
Customer Service Team
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: mail@ico.gsi.gov.uk

Telephone helpline: 0303 123 1113 or 01625 545745 for advice, Monday to Friday.

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