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Request for information – FOI14480


Thank you for your email of 27 July 2014, requesting the following information from Ordnance Survey in accordance with the Freedom of Information Act FOIA 2000:

I would like all the details that you can disclose of the complaints that have been made against your organisation in the last 12 calendar months.

Our response

Ordnance Survey does hold the information to respond to your information request. Please see attached the spreadsheet xxxxxx – SPREADSHEET – FOI14480.

The information has been provided to you for the last financial year, because there is a business requirement for Ordnance Survey to collect and hold the information in this manner, in preparation for our annual report.

Under Section 16 of the Freedom of Information Act (FOIA) ‘the duty to provide advice and assistance’ you may be interested to view our annual report, pages 11 and 12 (PDF), which also provides information relating to the number of complaints the business has received.

The information provided in the spreadsheet is all the information we can disclose. Any additional held information would be subject to engagement of an exemption within the FOIA.

As all the requested information has been provided, we have determined that in all the circumstances of this case the Public interest consideration (section 17 FOIA) is not applicable in this instance.

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our FOI Internal Review Officer, by contacting them as follows:

FOI Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

Email: foi@os.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The FOI Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The FOI Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal with the Information Commissioner’s Office at:

The Case Reception Unit
Customer Service Team
The Information Commissioner’s Office
Wycliffe House
Water Lane

Email: mail@ico.gsi.gov.uk

Telephone helpline: 0303 123 1113 or 01625 545745 for advice, Monday to Friday.

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