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Mapping enquiries

Request for information – FOI14503


Thank you for your email of 18 October 2014, phrased as a request for information under the Freedom of Information Act (FOIA) 2000 as follows:

  1. Can members of the public make requests for maps in the same design as seen on page six of the documents you attached (1).
  2. Where should such requests be sent to?

Our response

Having reviewed your information request, Ordnance Survey is unable to comply, because in this instance you ask us to provide answers to specific questions you have phrased.

The Freedom of Information Act is to make provision for the disclosure of information which is held in a recorded format by an organisation, and not as a mechanism to provide a response to specific questions – unless that information is already held by the authority in a recorded format.

We therefore consider your correspondence does not constitute a valid request under section 8 of the Freedom of Information Act (FOIA) 2000, as it does not adequately describe the information required, but poses questions, and we will not be complying with this request on this occasion.

However, under our duty to provide advice and assistance as stipulated in Section 16 of the FOIA, we advise that I am forwarding your enquiry onto the Customer Service Contact team who will hopefully be able to help you.

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our FOI Internal Review Officer, by contacting them as follows:

FOI Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

Email: foi@os.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The FOI Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The FOI Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal with the Information Commissioner’s Office at:

The Case Reception Unit
Customer Service Team
The Information Commissioner’s Office
Wycliffe House
Water Lane

Email: mail@ico.gsi.gov.uk

Telephone helpline: 0303 123 1113 or 01625 545745 for advice, Monday to Friday.

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