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Credit card payments

FOI14574 - Request for information.


Thank you for your email of 28 July 2015, requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000.

The request is as follows:

Number of payments received via the internet – Jan 14 – Dec 14


Cost paid per internet transaction

Our response

Ordnance Survey does hold information which details the number of payments received via the internet – January 2014 – December 2014 and the cost paid per internet transaction, but this is exempt from disclosure under Section 12 (1) of the FOIA.

Section 12 of the FOIA provides an exemption from our obligation to comply with a request, where the cost of compliance is estimated to exceed the appropriate limit. We believe that the cost of compliance will exceed the appropriate limit as Ordnance Survey only holds this information in a format which would require extensive and largely manual processing.

However, under Section 16 of the FOIA, ‘the duty to provide advice and assistance’ we can provide the following information which may assist you in this matter.

I can confirm that customer payments are made via online B2B payment portal and via PMCL online application and renewal process. The value of Transactions via Online B2B and PMCL = £799,322.37 and the total number of credit and debit card payments received by Ordnance Survey for the last full financial year 01/04/14 – 31/03/15 was 60,157.

Internal Review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our FOI Internal Review Officer, by contacting them as follows:

FOI Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

Email: mailto:foi@os.uk"foi@os.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The FOI Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The FOI Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal with the Information Commissioner’s Office at:

The Case Reception Unit
Customer Service Team
The Information Commissioner’s Office
Wycliffe House
Water Lane

Email: mail@ico.gsi.gov.uk

Telephone helpline: 0303 123 1113 or 01625 545745 for advice, Monday to Friday.

Thank you for your enquiry.

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