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Contact details

FOI14577 – Request for information


Thank you for your email of 6 August 2015 requesting the following information in accordance with the Freedom of Information Act (FOIA) 2000:

“For each of the below, please provide full name, actual job title, direct contact number and direct email address:

  • Director/Head of Finance - highest position please
  • Director/Head of Procurement - highest position please
  • Director/Head of Information, Communication and Technology (ICT) - highest position please
  • ICT Manager
  • Hardware Manager
  • Network Manager
  • Software Manager
  • Infrastructure Manager
  • GIS Manager
  • ICT Security Manager
  • ICT Systems Manager
  • Web Manager
  • ICT Operations Manager
  • Customer Service Manager
  • Identity Management Manager”

Our response

I confirm that Ordnance Survey does hold the information you have requested. The full name, direct contact number and email address of each of the positions requested is exempt under disclosure Section 40(2) of the FOIA ‘personal information’. However I am pleased to provide you below the actual job title we hold for each of the requested job titles.

Requested job title
Actual job title
Director/Head of FinanceChief Finance Officer
Director/Head of ProcurementHead of Procurement
Director/Head of Information, Communication and Technology (ICT)Chief Operating Officer
ICT ManagerHead of Geospatial & Business Systems
Hardware ManagerNetwork Manager
Software ManagerChief Operating Officer
Head of IS DevelopmentHead of Mobile
Head of IS DeliveryHead of Geospatial & Business Systems
Infrastructure ManagerAgile Delivery Manager
GIS ManagerHead of Geospatial & Business Systems
ICT Security ManagerPrincipal Security Architect
ICT Systems ManagerHead of IS Service Delivery
Web ManagerDigital Marketing Manager
ICT Operations ManagerHead of IS Service Delivery
Customer Service ManagerCustomer Service Manager
Identity Management ManagerService Specialist – Information Risk

Section 40(2) – Personal Information
Information relating to the contact details of the person who is responsible for reviewing/ owner of each contract is held by Ordnance Survey but is exempt from disclosure under Section 40(2) of the FOIA ' personal information'.

We consider this exemption applies because the release of: employees names, personal contact telephone numbers and their own work email address constitutes personal data, and is exempt because the release of this information would breach one of the data protection principles, as detailed in Section 40(3) (a) (i) of the FOIA.

In applying this exemption, we have considered whether disclosure of the personal data in question would be 'fair' (as described in Part II of Schedule 1 to the Data Protection Act). We have also given particular consideration to the likely expectations of the data subject regarding the disclosure of their personal information in this manner.

Section 16
Under Section 16 of the FOIA 'the duty to provide advice and assistance' we can advise of our general Customer Service telephone number: 03456 050505 and our Customer Service email: customerservices@os.uk.

Public Interest
When Section 40(2) of the FOIA is engaged, and where the release of the requested information would breach one of the Data Protection principles, this constitutes an absolute exemption, and no public interest test is required.

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our FOI Internal Review Officer, by contacting them as follows:

FOI Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

Email: foi@os.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information OK
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The FOI Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The FOI Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal with the Information Commissioner’s Office at:

The Case Reception Unit
Customer Service Team
The Information Commissioner’s Office
Wycliffe House
Water Lane

Email: mail@ico.gsi.gov.uk

Telephone helpline: 0303 123 1113 or 01625 545745 for advice, Monday to Friday.

Thank you for your enquiry.

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