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Hardware maintenance and costs

FOI14581 Request for information

Request

Thank you for your email of 15 August, requesting information from Ordnance Survey in accordance with the Freedom of Information Act FOIA 2000:

Your request is a follows:

I would like to request the following breakdown of Ordnance Surveys hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Our response

As set out in our email dated 9 September 2015, it was necessary in this instance to extend our response deadline to 7 October 2015 in order to consider the Public Interest test in relation to section 43(2), in relation to information the release of which appears likely to prejudice either the commercial interests of the third parties or Ordnance Survey.

Following consideration of the public interest test we are satisfied that there is greater public interest in providing you with the following information:

List of models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts:

HP models
D2700
D3700
DL360 G4p
DL360 G6
DL380 G3
DL380 G4
DL380 G5
DL380 G6
DL380 G7
DL380p Gen8
DL385 G2
DL385 G5
MSA2000
MSA50
MSA70
X3800

Dell models
PowerEdge R720
Sun Oracle models
FIRE T2000
FIRE T5120
FIRE T5240
FIRE V240
FIRE V245
FIRE V880
FIRE V890
FIRE V440
FIRE V480
FIRE V490

IBM models
DCS3700E
DCS3700C

F5 models
BIG-IP 6900

CheckPoint models
CPAP-IP395-D-AC
CPAP-SG12610
CPAP-SG278
CPAP-SG620-NGTP-W-ADSL-A-WORLD
CPAP-SG640-NGTP-W-ADSL-A-WORLD
CPAP-SM503-EVNT
CPIP-A-2-1C
CPIP-A-DR1G-3
CPSB-VPN
CPSG-VE1601
CPSM-P1003
CPSM-PU001-F-CLM
CPSM-PU003

CISCO SAN models
DS-13SLT-FAB2
DS-13SLT-FAN-F
DS-13SLT-FAN-R
DS-C9513
DS-CAC-6000W
DS-X9224-96K9
DS-X9248-48K9
DS-X9248-96K9
DS-X9530-SF2-K9
L-DCNM-S-M95-K9

CISCO Network models
AIR-CAP3602I-E-K9
AIR-CT5508-100-K9
AIR-CT5508-12-K9
AS535-2E1-60-AC
C2811-VSEC/K9
CAB-9K16A-INT
CISCO2911/K9
CSACS-1121-K9
CSACS-1121-K9(S)
CSACS-5-BASE-LIC
CTI-3241-GWISDNK9
CTI-VCS-EXPRESS-K9
FAN-MOD-4HS
L-CCX-70-90-EHA
L-CCX-70-90U-E-E-S1
L-CCX-90-E-PAK
L-CCX-90-E-SVR-LIC
L-CCX-90-UPG-LIC
MIG-CUCM-USR-B
MIG-UCXN9-USR
N1K-C1010
PEM-20A-AC+
PVDM2-16U64
PVDM2-64
PWR-2700-AC/4
PWR-1400-AC
R-UCL-UCM-LIC-K9
UCSS-U-MSG-3-1
UCSS-U-CCX-E-3-1
VS-F6K-MSFC3
VG204
UNITYCN9-VUP-K9
VS-F6K-PFC3C
VS-S720-10G
VWIC2-1MFT-T1/E1
WS-C2960G-48TS-S
WS-C3560X-24P-L
WS-C3560X-24P
WS-C3750E-24TD
WS-C3750E-24PD-S
WS-C3750E-48TD
WS-C3750E-24TD-S
WS-C3750G-24T-S
WS-C3750G-24TDS
WS-C3750G-48TS-S
WS-C6503-E
WS-C6504-E
WS-C6503-E-FAN
WS-C6509-E
WS-C6509-E-FAN=
WS-CAC-3000W
WS-CAC-6000W
WS-CAC-8700W-E
WS-F6700-DFC3C
WS-F6700-CFC
WS-F6K-48-AF
WS-X6708-10GE
WS-X6724-SFP
WS-X6548-GE-45AF
WS-X6748-GE-TX
WS-X6748-SFP

Juniper
MAG -2600
MAG -4610

EMC Data Domain
C-E8-SC
C-ES30-30-B
DD2500-1E45
DD2500-36TB-B
DD670-12TB-B
DD670-1E32
DD860-2E30
DD860-CTX-B
L-BST-2500
L-BST-860
L-REP-2500
L-REP-670
L-REP-860
U-BST-670
U-E32-DC

PURE
FA-420

Oracle (Exadata)
Exadata System ATO Model
Exadata System ATO Model
Exadata V2 42 RU Base Rack
Exadata System ATO Model
Exadata Database Machine X2-2 HC Quarter Rack
Exadata X2-2 Base Rack
Exadata Storage Server Software - Disk Drive Perpetual
Exadata X2-2 Memory Expansion Kit Quarter Rack
Exadata X2-2 Memory Expansion Kit Half Rack

Support contracts

Names of suppliers, duration with start and end dates and cost:

  • PURE: 07/04/2015 to 02/01/2018, £23,485 per year.
  • Oracle (Exadata): 06/04/2015 to 05/04/2016, £81,148 per year.
  • Computacenter (UK) Limited: 1/1/13 to 31/12/2015, the annual cost is approximately £500,000.

Service levels

HP
6 Hr Fix 24x7x365, or
Next Day service 9x5 (Mon to Fri)

Sun Oracle
Oracle Premier Support

IBM
6 Hr Fix 24x7x365, or
Next Day service 11x5 (Mon to Fri 8-7)

F5
NBD (mon to fri) 9x5, parts and engineer

Software license

Checkpoint
0800-0800 M-F XPH s/w support
12600 Appliances
24x7x365 4 hr onsite Hardware replacement

Check Point IP395's
0900-1700 M-F XPH/NBD

Cisco SAN
4 Hr Fix 24x7x365, or
Next Day service 9x5 (mon to fri)

Cisco Network
4 Hr Fix 24x7x365, or
Next Day service 9x5 (mon to fri)

DELL
24x7, 6 hr fix

Juniper
0800-1700 NBD XPH

EMC Data Domain
EMC ENHANCED SUPPORT (Data Domain

24x7 support for production environments, including around-the-clock technical support, next business day onsite response, proactive remote monitoring and resolution, and installation of non-customer replaceable units.

PURE
Pure Storage Advanced Level

Oracle (Exadata)
Oracle Premier Support

Name of the person/s responsible for the maintenance support contracts:
Information relating to the name of the person who is responsible for the maintenance support contracts is held by Ordnance Survey but is exempt from disclosure under Section 40(2) of the FOIA ' personal information'.

Section 40
We consider this exemption applies because the release of: employees names, personal contact telephone numbers and their own work email address constitutes personal data, and is exempt because the release of this information would breach one of the data protection principles, as detailed in Section 40(3) (a) (i) of the FOIA.

In applying this exemption, we have considered whether disclosure of the personal data in question would be 'fair' (as described in Part II of Schedule 1 to the Data Protection Act). We have also given particular consideration to the likely expectations of the data subject regarding the disclosure of their personal information in this manner.

Section 16
Under Section 16 of the FOIA 'the duty to provide advice and assistance' we can advise of our general Customer Service telephone number: 03456 050505 and our Customer Service email: customerservices@os.uk.

Public Interest
When Section 40(2) of the FOIA is engaged, and where the release of the requested information would breach one of the Data Protection principles, this constitutes an absolute exemption, and no public interest test is required.

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our FOI Internal Review Officer, by contacting them as follows:

FOI Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

Email: foi@os.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The FOI Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The FOI Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)

If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal with the Information Commissioner’s Office at:

The Case Reception Unit
Customer Service Team
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: mail@ico.gsi.gov.uk

Telephone helpline: 0303 123 1113 or 01625 545745 for advice, Monday to Friday.

Thank you for your enquiry.

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