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Lessons learned

Request For Information - FOI17760


Thank you for your email of 26 April 2017 requesting the following information from Ordnance Survey in accordance with the Freedom of Information Act 2000 (FOIA):

The Government has recently published a paper "Better Information, Better Government" which promotes the sharing of data and ensuring that lessons are learned from the past.

This FOI request is seeking to gain access to all of your lessons identified or lessons learned data within your organisation, in accordance with the Association for Project Management good practice. It would be helpful if you could constrain the scope of lessons relating to all projects/programmes, change programmes, portfolio management and transformation, rather than day to day management (business as usual activities).

The ultimate objective of this request is to conduct analysis on lessons from across government, identify trends and facilitate improvements for the good of society. To support this, I would be grateful if you could forward the data in excel format via email please.

Our response

From our preliminary assessment, it is clear that we will not be able to answer your request without further clarification.

Section 12 of the Freedom of Information Act 2000 makes provision for public authorities to refuse requests for information where the cost of dealing with them would exceed the appropriate limit, which for Ordnance Survey is £450 (18 hours).

In order to provide you with the information on the scale that you have requested, as much of this information has not been recorded in a single source and is not readily available, it would take in excess of the applicable time limit of 18 hours to determine the appropriate material, locate the information, retrieve it or a document containing it and extract the information from such document, therefore, your request will not be processed further.

You may wish to refine your request by narrowing its scope by being more specific about what information you particularly wish to obtain, including any dates or period of time relevant to the information required. Please see section below relating to the information we have been able to provide in response to your request.

Under our duty to provide advice and assistance in accordance with section 16 of the FOIA, we are, however, able to provide the following information:

• Lessons learned data resulting from an end of year review for the financial year 2016/17.
• Lessons learned data for this financial year (2017/18) from 1 April to 1 May 2017.

The above information is set out in the attached excel spreadsheet (xlsx). Where applicable, information (commercial/sensitive) has been redacted from the document in accordance with Section 43 of the FOIA ‘Commercial Interest’.

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our FOI Internal Review Officer, by contacting them as follows:

FOI Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

E-mail: mailto:foi@os.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The FOI Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The FOI Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal with the Information Commissioner’s Office at:

The Case Reception Unit
Customer Service Team
The Information Commissioner’s Office
Wycliffe House
Water Lane

E-mail: mail@ico.gsi.gov.uk

Telephone helpline: 0303 123 1113 or 01625 545745 for advice, Monday to Friday.

Thank you for your enquiry.

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