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Bespoke software

Request For Information - FOI17763


Thank you for your email of 5 May 2017 requesting the following information from Ordnance Survey in accordance with the Freedom of Information Act 2000 (FOIA):

I would like to make a formal request for Information under the Freedom of Information Act. If this is not the correct email address, then please do advise of the correct procedure/email address.

As per the below, I have provided questions that I would like your detailed response on.
The information will be used for personal research and will help me with my studies around Bespoke Software and its use within the public sector. Thank you in advance for the information, it is appreciated.

1. Does your organisation use any bespoke software systems? If yes, please kindly complete questions a – g. If no, please proceed to question 2.
a) What is the core purpose of these system/s?
b) Do these system/s integrate with your organisations financial management systems?
c) Do these system/s enable e-payments, online payments or BACS transactions?
d) Which company/companies are you contracted to for each bespoke software system?
e) What is the total value of each of these contracts over their respective terms?
f) When does the current contract term for these system/s expire?
g) Who are the technical and procurement leads for these system/s and their contact details?

2. Is your organisation in the process of exploring the scope or planning the procurement of a bespoke software system or an off-the-shelf commercially branded software system which you envisage will require bespoke development to fit your organisation’s needs?
If yes, please kindly complete the following questions:
a) Will this system/s integrate with your organisations financial management system/s?
b) Will this system/s enable e-payments, online payments or Bacs transactions?
c) Will this system/s automate processes or data currently managed by spreadsheets?
d) Will this system/s automate paper based processes?
e) Will this system/s capture large volumes of data from outside your organisation?
f) When is the prospective go-live date for such system/s?
g) What is the estimated budget for such system/s over the intended contractual period (rough order of magnitude)?
h) Who will be the technical and procurement lead for these project/s?

Our response

From our preliminary assessment, it is clear that we will not be able to answer your request without further clarification.

Section 12 of the Freedom of Information Act 2000 makes provision for public authorities to refuse requests for information where the cost of dealing with them would exceed the appropriate limit, which for Ordnance Survey is £450 (18 hours).

Ordnance Survey has in excess of 100 bespoke software systems. As such, we estimate that it will take us in excess of the applicable time limit of 18 hours to locate, retrieve and extract the information you have requested; therefore, your request will not be processed further.

You may wish to narrow the scope of your request by asking for information on a particular type of bespoke system.

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our FOI Internal Review Officer, by contacting them as follows:

FOI Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

Email: foi@os.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The FOI Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The FOI Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal with the Information Commissioner’s Office at:

The Case Reception Unit
Customer Service Team
The Information Commissioner’s Office
Wycliffe House
Water Lane

Email: mail@ico.gsi.gov.uk

Telephone helpline: 0303 123 1113 or 01625 545745 for advice, Monday to Friday.

Thank you for your enquiry.

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