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GDPR and Data Protection

Ref No: FOI18872 - Request for information

Request

Thank you for your email of 26 November 2018, requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000, as set out in the extract below:

“I wish to submit a freedom of information (FOI) request relating to GDPR and the Data Protection Act 2018. As a ‘body’ subject to FOI requests I would like you to provide me with the following information.

All statistical information to be provided from the 25th May 2018 to the 25th November 2018, please feel free to treat the 26th November as the request date, and I am expecting your reply no later than the 24th December 2018.

The information I am requesting is the following.

i) According to GDPR guidelines, how many GDPR requests have you received between the dates specified above?

ii) Of those requests, how many have been for:

General subject access requests
Right to rectification
Right to portability
Right to erasure
Objection to processing
Restriction of processing

iii) For each request type above please indicate the number of requests that were answered within the one-month deadline, how may were requested for the extended deadline, how many were refused (specifying also on what grounds requests, or purported requests, were refused).

iv) For each of the response types within the deadline, extended deadline or refused how many subjects requested further or clarifying information.

Please can you also provide the email address for your data protection officer and or the address of the team handling data protection enquiries.

Please indicate how may staff, personnel, volunteers’ or temporary personnel etc. you have within your organisation and of those how many have completed GDPR/security awareness training. And of those how many have formally acknowledged that they have conducted the training.

Finally, please provide details as to whether you have a DPO, whether they are full time or part time, whether they are permanent employees or whether the DPO is outsourced. If the service is outsourced who is the service provider, what services they provide and how much they cost per month.”

Our response

I confirm that Ordnance Survey does hold the information you have requested.

Taking each request in turn, I confirm the following:

1) According to GDPR guidelines, how many GDPR requests have you received between the dates specified above?

I can confirm that Ordnance Survey have received 132 GDPR requests between 25 May 2018 and 25 November 2018.

2) Of those requests, how many have been for:

Type of requestNumber of requests
General subject access requests6
Right to rectification0
Right to portability0
Right to erasure 126
Objection to processing0
Restriction of processing0


3) For each request type above please indicate the number of requests that were answered within the one-month deadline, how may were requested for the extended deadline, how many were refused (specifying also on what grounds requests, or purported requests, were refused.

For each request type referred to in question 2 I confirm the following:

Number of requests answered within 1 month: 132
Extended deadline request: 0
Refused: 0

4) For each of the response types within the deadline, extended deadline or refused how many subjects requested further or clarifying information.

Nil

5) Please can you also provide the email address for your data protection officer and or the address of the team handling data protection enquiries.

DPO@os.uk or customerservices@os.uk

6) Please indicate how may staff, personnel, volunteers’ or temporary personnel etc. you have within your organisation and of those how many have completed GDPR/security awareness training. And of those how many have formally acknowledged that they have conducted the training.

I confirm that Ordnance Survey currently employee 1038 employees.

To date 1018 employees have completed GDPR training, 9 are in progress and 46 have not started. These figures include contractors.

Please note the system which records GDPR training is only updated with leavers information every six months therefore the total employee figures for OS and the GDPR training figures will not be the same.

I confirm at 25 May 2018 Ordnance Survey were 100% compliant in GDPR training for staff.

Once completed the training is formally acknowledged.

7) Please provide details as to whether you have a DPO, whether they are full time or part time, whether they are permanent employees or whether the DPO is outsourced. If the service is outsourced who is the service provider, what services they provide and how much they cost per month.

I confirm that Ordnance Survey has a full time permanent Data Protection Officer. DPO is not outsourced.

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000. If you are unhappy with our response, you may request an internal review with our Internal Review Officer by contacting them, within two months of receipt of our final response to your FOI request, as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

Email: foi@os.uk

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner's Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal, within three months of receiving our response, with the Information Commissioner’s Office.

Further information can be found on the ICO website (ico.org.uk) under ‘Report a concern’ or you may wish to call the ICO helpline on 0303 123 1113.

Thank you for your enquiry.

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