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Customer service at Ordnance Survey

We’re committed to providing quality products and services to our customers, and we’re open to your feedback to help us meet and exceed your expectations.

Our Customer Service team answers almost 7,500 enquiries every month. We get general enquiries about our products and services, as well as a wider range of questions about planning application maps, free mapping data, OS maps for mobiles and how businesses get mapping data, for example.

View our latest service performance statistics.

Get in touch

Email us

Call us (Mon-Fri, 8:30am-5:30pm): 03456 05 05 05

Write to us:
Customer Services
Ordnance Survey
Adanac Drive
SO16 0AS

Making a complaint

We hope our products and services meet your requirements. If they don’t and you are not completely satisfied, you can make a formal complaint and we will do everything we can to address the problem and put things right.

If you wish to make a complaint, please contact us using the information above. We always try to resolve any problem as quickly and efficiently as we can.

If you feel your complaint hasn’t been resolved, you can ask to be referred to our Customer Service Manager, who will personally review the matter and consult the Director General and Chief Executive where appropriate.

Freedom of Information

Our policies and processes comply fully with the Freedom of Information Act 2000 (FOIA); you can find details of the Act on the legislation.gov.uk website.

If you are unhappy with the way in which we have dealt with an enquiry under FOIA and you wish to appeal, please make your complaint in writing by email or letter using the contact details above. Address your email/letter to The FOIA Internal Review Officer and mark your complaint as “FOIA internal review”.

Complaints about our licensing under the Information Fair Trader Scheme (IFTS) or Re-use of Public Sector Information Regulations(PSI):

All OS policies

Find information about our policies on customer service, data protection, map revision, health and safety, equality and others.

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