Customer service at Ordnance Survey

We’re committed to providing quality products and services to our customers, and we’re open to your feedback to help us meet and exceed your expectations.

We’re committed to providing quality products and services to our customers, and we’re open to your feedback to help us meet and exceed your expectations.

Our Customer Service team answers almost 7,500 enquiries every month. We get general enquiries about our products and services, as well as a wider range of questions about planning application maps, free mapping data, OS maps for mobiles and how businesses get mapping data, for example.

View our latest service performance statistics.

Get in touch

Email us

Call us (Mon-Fri, 8:30am-5:30pm): 03456 05 05 05

Write to us:
Customer Services
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS

Making a complaint

We hope our products and services meet your requirements. If they don’t and you are not completely satisfied, you can make a formal complaint and we will do everything we can to address the problem and put things right.

If you wish to make a complaint, please contact us using the information above. We always try to resolve any problem as quickly and efficiently as we can.

If you feel your complaint hasn’t been resolved, you can ask to be referred to our Customer Service Manager, who will personally review the matter and consult the Director General and Chief Executive where appropriate.

Freedom of Information and Environmental Information Requests
Our policies and processes comply fully with the Freedom of Information Act 2000 (FOIA) and Environmental Information Regulations (EIR) 2004.

If you're unhappy with the response to a request you have made under the Freedom of Information Act or Environmental Information Regulations, you have the right to request an internal review of the decision. You may request an internal review within two months of receipt of our final response to your FOI request or within 40 working days of receipt of our final response to your EIR request. 

Please make your request for an internal review in writing by email or letter using the contact details above. Address your correspondence to The Internal Review Officer marked as Request for an Internal Review and quote the original reference.

Complaints about our licensing under the Re-use of Public Sector Information Regulations (PSI):

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