Our policies

Find information about our policies on customer service, data protection, map revision, health and safety, equality and others.

We hold ourselves to high standards in the following areas.

AddressBase UPRNs

Whilst we are required to license and protect the Crown’s intellectual property rights, we allow the royalty-free use and sub-licensing of Unique Property Reference Numbers (UPRNs) under certain circumstances.

Anti-Bribery

We are proud of our reputation for integrity and this ethic pervades all of our activities including our commercial operations. In support of our commitment to maintaining the highest possible standards of business practice, our stance on bribery is one of zero-tolerance. Bribery is illegal and as such has no place in our organisation.

Anti-slavery

We have a zero-tolerance approach to slavery and are committed to preventing acts of slavery and human trafficking from occurring within both our business and supply chain.

Customer service

Our commitment to customer satisfaction depends on providing a service to match the quality of our products.  We welcome your feedback to help us meet and exceed your expectations.

Data protection

As a public authority that handles personal information and data, we must comply with the Data Protection Act 1998 and other regulations.

Environment

We have an obligation to protect the environment and prevent pollution through the products we create, our internal processes and the management of our supply chain.

Equality and diversity

We aim to provide a working environment in which the rights and dignity of every person – staff, customers, partners, consultants, contractors and the general public – are respected.

Fair information trading

We strictly follow a system of open trading that meets the terms of the Competition Act 1998. Our aim is that, in principle, we can meet the needs of anyone who applies for a licence to reuse information for any purpose.

Freedom of Information fees

Most requests for information under FOIA are free of charge to you as an applicant. If we estimate that it will take longer than 18 working hours to fulfil, however, your request could be chargeable.

Environmental Information Regulations

Although we do not normally charge for providing information in accordance with the Environmental Information Regulations, the regulations do allow us to apply a fee for ‘making environmental information available’. The cost of ‘making information available’ is limited to the disbursements incurred in transferring the information to you.

Gaelic names

We will support and facilitate the promotion of Scottish culture through the appropriate depiction of Gaelic names.

Geospatial standards

We actively support open standards for data to enable better interoperability between our data and that of our customers and other providers. We are also committed to the development of appropriate standards through engagement with standards development organisations.

GML design

The purpose of this document is to provide a clear statement of the usable subset of GML which we will use in future products.

Health and safety

Everybody working at Ordnance Survey is expected to apply high standards of health and safety management in their workplace, whilst they are travelling, and in the products and services that are delivered to other parties.

HM Land Registry’s Find Property Information service

HM Land Registry provides the Find Property Information service via the gov.uk website. Read the Ordnance Survey licence terms which the Find Property Information service refers to.

HM Land Registry's MapSearch service

HM Land Registry provides the MapSearch service via the gov.uk website. Read the Ordnance Survey licence terms which MapSearch refers to.

INSPIRE Index Polygons service

Since 2013, Land Registry has provided the INSPIRE Index Polygons service on the gov.uk website.

Land Registry uses Ordnance Survey data in the preparation of the polygons and you will need to comply with Ordnance Survey licensing terms for use of the polygons (including the associated geometry, namely x,y co-ordinates).

Land Register Title Seed Points

Registers of Scotland uses OS data in the production of the Land Register Title Seed Point Dataset. If you use the co-ordinate information contained in this dataset, you'll need to comply with Ordnance Survey licensing terms.

OS MasterMap revision

We maintain around 234 000 km² of large-scale topographic information, ranging from dense urban conurbations to mountain and moorland areas. This  directly affects OS MasterMap® Topography Layer.

OS MasterMap TOIDs

Whilst we are obliged under delegated authority to license and protect the Crown’s intellectual property rights, we allow the royalty-free use and sub-licensing of toopgraphic identifiers (TOIDs) by third parties.

Names

We record names in our data and products in accordance with a well-defined policy.

Privacy

We are committed to protecting your personal information and respecting your privacy.

Re-use of public sector information

We take a number of steps to make it easier to re-use our information in the spirit of the Public Sector Information (PSI) regime.

Welsh language scheme

Under the Welsh Language Act 1993 every public body providing services to the public in Wales has to prepare a scheme setting out how it will provide those services in Welsh. This is Ordnance Survey’s scheme.

Welsh names

We will support and facilitate the use of the Welsh language through the appropriate depiction of Welsh names.