meet the team


Meet the team: Kim Hadley

Continuing our series to introduce you to the wonderful people at OS and give you a glimpse of the variety of work we do, meet Kim Hadley. As our Customer Experience Manager, here she discusses her role and her passion for championing the customer… 

How long have you worked for OS?

I started in March 2018, so almost a year and a half now! I couldn’t help but apply for this job because I knew the scope of the job role was such a big opportunity.

Can you describe your working day?

Aside from all the usual admin, most days I am project managing our customer experience improvements. I really enjoy how my role will almost always involve other departments; it makes every project that much more interesting!

What are you working on right now?

I am currently collaborating with other departments to improve the OS MasterMap customer experience. We are using tools and techniques such as customer journey mapping and service blueprinting to ensure we design the right service to support our products and services.  I am also looking at the customer’s contact touch points on our website, I am putting myself in their shoes so I can learn what works and what could be developed.

Additionally, I am excited for the customer experience team to be leading on the LiveChat project and to be exploring the use of AI to serve our customers. Read More


Meet the team: Hazel Hendley

Continuing our series to introduce you to the creative individuals within OS and share the variety of work we do, meet Hazel Hendley. As Interim HR Director, and currently recruiting for a Reward Manager to join OS, Hazel gives us a glimpse into her role and the HR team…

Hazel Hendley, Interim HR Director

Tell us a bit about yourself Hazel

I have a background in Occupational Psychology and taking a strengths-based, positive approach is central to my HR philosophy. Helping business, teams and individuals meet their full potential is hugely rewarding for me.

Outside of work, I’m married and have a daughter. Both my husband and daughter are competitive triathletes and enjoy supporting their goals with good food and plenty of encouragement. In any spare moments I like spending time with friends and family and fitting the odd gym session in.

What’s been your personal highlight of working at OS?

There have been many highlights working here at OS, but one of my greatest memories was last September when the whole business participated in National Fitness Week with a day’s activity. We all got away from our desks, tried something new, got outside and had fun with our colleagues. It was a great privilege to be one of the sponsors of this.

Over the past 18 months I’ve really enjoyed building the HR team. We’re the most engaged team in OS and we’re passionate about delivering a great service to our colleagues across the business. Read More