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Making use of geographic data to improve the planning and delivery

  • [We use] GIS to log service assets, plan delivery, monitor performance and handle enquiries. We can target our energies better and we can work smarter.

    Dave Jackson, Clerk, Immingham Town Council

Immingham Town Council used digital mapping to help it take-on the responsibility for street cleaning services from its principal authority. This has assisted with the efficient planning for, delivery of and monitoring of the service. They now propose to extend this approach to other services.

The challenge

Immingham Town Council – on the south side of the Humber estuary and with a population of around 10 000 – was keen to take on delivery of the (manual) street cleaning service in its area. It submitted a business case to the principal authority, North East Lincolnshire Council, which agreed in 2010 to delegate the service along with a specified budget. The task for the Town Council was then to find an efficient way of planning, managing and delivering that service.

The solution

Shortly before this delegation took effect, the Council had begun using geographic data in conjunction with a Geographic Information System (GIS) to improve its cemetery records.

The Council used Pear Technology software to manage the Ordnance Survey geographic data and they paid for a training day from the software provider for three staff members. Quickly they realised there could be many applications for the geographic data and GIS, not least the street cleaning service.

The Council used their GIS to produce an online log of assets associated with this service and their location. So, for example, they marked up where each rubbish bin was located in the town.

They subsequently used the geographic data to plan service delivery. The town map was split into eight zones, colour coded to delineate different cleaning rotas. Other information added showed which roads required cleaning fortnightly, weekly and twice-weekly. Rotas for emptying the rubbish bins were similarly created. Those maps gave a visual picture of service delivery and enabled realistic rotas to be planned, the geographic data providing an accurate measure of road lengths and distances between bins.

The Council keep a record of what has been cleaned or emptied and when. So if there is an enquiry about the service, they can reply instantly. Moreover, they generate monitoring information which they need to report to the principal authority to show they have met performance targets for this service.

The approach is now being extended to grounds maintenance, a service to be moved over to the Council in 2012 and for which it is creating digital maps of all the grassed areas.

The benefits

  • The Council has a visual and update-able log of assets for the street cleaning ser vice, which provides a strong basis for planning and managing its delivery.
  • They have a quick and accurate means for allocating workloads and rotas, so it can design an efficient service.
  • They can deal on the spot with any external enquiries received about the service, thus contributing to residents’ satisfaction with the service.
  • Information the Council requires to report against the service delegation targets is automatically generated.
  • The Ordnance Survey data has contributed to the successful completion of a 12 month trial delivering the street cleaning service.

The products used

Download this case study PDF – 645kB


Related case studies

Since Totton and Eling Town Council has been using a geographical information system (GIS) to record the land it owns, the management and interpretation of its data and assets has been much easier and more accurate.

Support from members and senior officers at Suffolk Coastal District Council helps to implement a corporate geographical information system (GIS) that allows staff and citizen access to geographic information.

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