Ordnance Survey is helping Poole Borough Council harness digital technology to identify problems with street lighting and make the city’s infrastructure smarter and more efficient.
Since a new online reporting tool was introduced, the council has been quicker locating issues; saved over £5000 a year and improved online citizen engagement by 20%. It’s paving the way for cities and urban areas to have connected automated arrays of smart lighting.
What were the challenges?
One resident had tried multiple times to describe the position of a faulty streetlight, but our engineers had been unable to locate it due to the vague details given. When the person used ‘Report It’, this streetlight was found and fixed.Steve Campbell, GIS Manager, Borough of Poole Council
- Knowing when and where streetlights break down, so they can be repaired quickly.
- Simplifying and making it easier for residents to report a problem.
- Improving locational accuracy when public report problems, so more are resolved quicker/first time.
- Collecting information quickly and accurately, so council staff can allocate limited resources in an efficient way.
What was the solution?
MapThat’s ‘Report It’ platform was installed, allowing local residents to chart incidents on a map through the council’s website. The software uses OS MasterMap® Topography Layer, the large-scale, highly-detailed map, so particular issues regarding roads, pavements or streetlights can be easily and accurately located. Reports are then distributed to engineers to resolve.
What were the outcomes?
- More residents are using the website and mapping tool to report defects with over 50% reports submitted online and a 20% increase in reports submitted online.
- Easier for people to convey locations. Customer feedback indicates that ‘Report It’ is much simpler to use.
- Issues are reported and resolved quicker without multiple calls/ conversations.
- Less call costs spent dealing with issues, saving the council around £5,000 a year.
- Less time spent by front desk staff trying to understand issues.
- More effective service: Quicker for engineers to locate and resolve issues.