Retail

Are you planning a new store, or trying to increase your reach? Do you find accurate delivery planning a challenge? Ordnance Survey partners can help to make this easier.

Retail supermarket shopping

You have the power to make your customers happier

"Customers have such a low patience threshold for address entry that 61% would abandon their purchase if they encountered issues when entering their address details." PCA Predict

You can reduce checkout abandon rates by making the purchase as easy as possible. Don’t lose customers due to address entry issues.

 

Personalised letter

Personalisation is the key

"Personalisation will be the key differentiator in the retailing of the future." World Retail Congress

Personalisation through local based offers, or strong customer information goes a long way to making your customers feel valued.

Consider the impact of happier, more satisfied customers, then think of the impact of increasing your reach.

People walking away

Poor service could make you lose 52% of your customers

Accenture research showed that 52% customers have switched companies due to poor service. 

You don’t need to accept this risk.

82% of switching customers say the business could have taken action to prevent the switch. 47% are even willing to pay more for better customer service.

You can retain customers and maintain customer loyalty by ensuring you have the most accurate, up to date information about your customers – linked by their location through your CRM.

Crowd of customers

Reach 3 million more customers

Imagine the opportunities you will have when you have the ability to contact, reach and provide a consistently great customer experience to people who live in properties that other retailers struggle to locate.

Maximise reach within your market. New builds and multi-occupancy buildings could be your route to growth. Are you missing out on this opprtunity by only using postcodes to locate your customers.

Van delivery

Eliminate £1billion redelivery costs

"In the UK 12% of deliveries fail first time, costing the industry an estimated £1billion in re-deliveries" BBC

Accurate addressing information can help you to reduce these failures, making your deliveries more efficient and more profitable.

Busy location construction zone

Don't put your store there!

We can also help you with the planning of new stores.

Read more on how to