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What are the requirements for new passwords?

Single sign-on passwords (when setting a new one) must be:

  • between 8 and 12 characters long;
  • a mixture of letters and numbers; and
  • a mixture of uppercase and lowercase characters.
Do I need to use a password to access OS Orders, the public sector members areas or the commercial customers area?

Yes, you will need your Single Sign-On password. If you have forgotten your password click the ‘Forgotten your password’ link on your log-in page.

Can you guide me through using the Single sign-on identity management system?

Yes, we hope you'll find our Single-sign on guide (PDF) useful.

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© Ordnance Survey 2019