Following Ofcom recommendations on simplifying call charges to consumers, we've decided to switch all customer-facing help desks from 0845 numbers to 0345 prefixes.
Our new 0345 prefixes mean that the Customer Services number 08456 05 05 05 becomes 03456 05 05 05.
So the Business Enquiries number will change from 0845 375 7535 to 0345 375 7535. There is no change to the services themselves.
We hope this will come as welcome news to our customers, who will now be charged a lower rate for calls – 0345 numbers cost no more to call than a geographic (01 or 02) number and are usually included in customers’ inclusive minutes or discount schemes.
A dedicated transfer team is working to manage the switch; work which includes a full review of all existing literature featuring the 0845 prefixes.
To assist in a smooth transition, the 0845 numbers will remain operational for six months before being phased out, coinciding with the launch of the new brand in October. During this period, callers to 0845 numbers will hear a recorded message informing them of the change before their call is connected.