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Providing services

Your customers are more demanding and impatient than ever before. Within your organisation, the priority is to do more for less. Efficient business processes are therefore key to providing services effectively.

To make the right operational decisions, your people need timely and relevant information. One of the best ways to present it in a way they can understand at a glance is via an on-screen map.

Of course, computerised maps aren’t just static images nowadays. Our location data, when combined in a geographic information system with your business information, enables your people to look up your records stored against an address and make effective decisions based on them.

If you’re from a local council and a member of the public calls with a query about their bin not being emptied, for example, your service agent can find the enquirer’s location, verify details of the property, look at collection rounds on a map and, if appropriate, organise a special collection by the nearest available vehicle.

Location information is essential if you’re in the emergency services. Incident room personnel need to know the location of the incident in order to be able to direct the nearest available response vehicle to it. Information from your records about hazards either on the way or at the destination – hazardous chemicals stored at a factory, for example – enables your officers to respond correctly at the scene.

Water companies are busy installing meters at present. Our location data is helping your colleagues plan and deliver the programme. When digging up roads and pavements, network diagrams plotted on our maps data enable you to avoid gas pipes and electricity cables.

In banking, finance and insurance, our location information can provide a comprehensive view of your customers based on exactly where they live. This enables you to assess risk and price policies more accurately than on banding properties by postcode area. When customers make claims, you can send the nearest assessor out to begin salvage. When claims look suspicious, location information is an important tool that helps you identify potential fraud.

Our location data helps housing associations manage a large numbers of properties. Combining your data with ours enables you to see, for example, when boilers were last inspected on a particular estate and which properties house elderly or vulnerable adults.

So, whatever service you provide, using our location data will help you do so more efficiently.

Case studies

Harrow County Council's waste collection routes are continuously analysed and optimised using Ordnance Survey's OS MasterMap ITN Layer as the core network dataset.

Integrating customer relationship management (CRM) software with geographical information systems (GIS) improves public services at Tunbridge Wells Borough Council.

Through the use of online technologies and mapping data from Ordnance Survey, ePlanning has successfully delivered a modern, efficient, online planning system.

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