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Responding to enquiries including FoIs

Helping public sector members respond to queries and Freedom of Information requests.

Explore our guidance for public sector members when handling statutory requests and other enquiries.

Statutory requests FAQs

Other types of enquiries

Answering an enquiry is part of your core business. You may provide OS mapping, where appropriate, to support your answer. That’s in either paper or data form. As this is a form of publishing, you need to ensure that you apply the relevant publishing guidance .

You may also apply charges to provide that information, on the condition that you are not making financial gain or being part of a commercial service.

If you wish to provide commercial services, OS has other licensing arrangements available.