Delivery and returns information

All delivery times are from the day of despatch. For orders placed before 2pm on a working day this is the same day, while for orders placed after 2pm, on weekends or bank holidays it is the next working day. If you have a split order covering different products from different suppliers the order may attract multiple delivery charges.

Please scroll down for returns information.

Country

Product(s)

Delivery Cost

UK

Maps, Books
   Standard: 3-5 working days
   Courier: 2 working days
   Courier (Custom Made): 2 working days


  Free
  £3.99
  £5.99

UK

Map Sets (area bundles of up to 22 maps)
   Standard: 3-5 working days
   Courier: 2 working days

 
  Free
  £4.99 to £25.00

UK

Large Map Sets (UK wide bundles)
   Explorer – 403 map bundle
   Landranger – 204 map bundle

Courier Only
  £25.00
  £20.00

UK

Framed / canvas Custom Made maps:
      Courier - 9-12 working days, UK deliver only

  
  Free 

UK

GPS Devices (UK delivery Only)
   Garmin and Garmin accessories:
      Courier - 3-8 working days
   Satmap: Courier - 2 working days


  
  £5.99 each
  £3.99 

UK

Outdoor Gear (except GPS devices)
   Standard: 3-5 working days
   Courier: 2 working days

Some items only available with courier delivery.
Use shopping cart delivery calculator to check.


  Free
  £3.99

Europe*

Maps, Books
  1 map/book
  2 to 4 maps/books
  5 to 15 maps/books
  Over 15 maps/books
  Map Bundles


  £3.99
  £6.99
  £13.99
  £16.99 to £29.99
  £16.99 to £29.99

Rest of the world*

Maps, Books
   1 to 15 items
   Over 15 items (dependent on country)
   Map bundles 


  From £8.99
  £41.99 to £299.99
  £15.00 to £199.99 

*We do not deliver to all countries, and some specific items, such as GPS devices and framed Custom Made maps are restricted to UK delivery. Please contact Customer Services for more information.

 

Returns

Damaged, broken or incorrect items

If the items are damaged or broken on delivery, they can be returned for a full refund or a replacement. If the item you receive is not the one ordered, please return it and we will send the correct ones as soon as possible.

 

Unwanted items

If you change your mind, you can return any items within the 14 calendar day period and we will refund the purchase price, standard delivery charges and the cost of posting the product to us within 14 calendar days of us receiving the product. Note that this does not apply to items that have been created specifically for you, such as Custom Made maps, which will only be refunded if damaged.

 

OS Maps Premium subscriptions

You can cancel a new Premium subscription within 14 days of ordering it and we will refund your subscription. After 14 days we will not be able to refund your subscription.

If you have an auto renewal Premium subscription, you can cancel your renewal at any time up to two working days before the renewal date. To do this please email us at customerservices@os.uk, and include your login email address and renewal date. If you have purchased a subscription through the app, it can only be cancelled through the app store provider. Please check the help for the relevant app store.

There is more detailed information on returns and cancellations in our Terms of Sale.

 

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