OS Maps online FAQ

 

Questions

The basics

Maps and features

Routes

Printing

Personalisation and options

Other

Look for:

OS Maps updates and current known issues

New release 10/03/2016

We've been working away for a while without an update, but the latest release is now live:

  • Map legends added to the main menu so you can check features without leaving OS Maps
  • Route storage completely changed to allow automatic synchronisation to the app version (coming very soon!)
  • Pins on maps coloured to show difficulty, with circle size showing the number of routes at that point
  • Easier to find multiple routes that start at the same point
  • Route list sort order is now properly alphabetical
  • Route list shows routes which start on the visible map as well as those that cross the area - ideal for finding longer routes
  • Cumulative distance and distance from previous waypoint now shown on the waypoint list
  • Printing margins updated so the entire selected area is shown on the print
  • Lat/Long errors on route card corrected
  • Apple Retina displays will show higher resolution maps and text
  • Route distances are now reported correctly when imported to a Garmin GPS
Thanks for all your feedback! We cannot always reply individually, but we do read every one to identify bugs and look for possible improvements. Please keep them coming using the 'feedback' form.

We are currently working on:
  • Add waypoint distance to print
  • Adding the ability to 'favourite' routes you have created or found 
  • Increasing the maximum number of waypoints allowed on a route from 3000 
  • Adding the ability to add an image to a saved route
  • Adding the ability to add your own sets of marker pins for places of interest

Answers

The basics

Also see the Quick Start Guide

What computers, devices and browsers does OS Maps work on?

It will work on all computers, tablets and smartphones which include an up-to-date browser that can run HTML 5 including:

  • Internet Explorer IE10
  • Edge (current version)
  • Chrome (latest release)
  • Firefox (latest release)
  • Android browser/Chrome for Android (current version)
  • Safari on iOS and Mac (latest release)
  • Chromium on Ubuntu (current stable build)

Windows phone/tablet users may find that some touchscreen devices are inaccurate when doing route planning due to issues with the touch location detection.

For Android and Apple phones and tablets you we recommend the OS Maps app. This uses your GPS to show where you are on a map, helps you follow a planned route or record where you have been and will even work when you don't have a mobile phone signal. The OS Maps app is free to download, but some features require an OS Maps subscription - one subscription will cover both desktop and all your mobile devices.

For more help using the app, please see the separate FAQ for the Android version or the iOS (Apple) version.

If you encounter any compatibility issues please let us know.

 

How do I register?

Start OS Maps and close the initial splash screen. Click the 'Sign in' button in the top right and select the 'Register for OS Maps Free' button and enter your details. If you have previously made a purchase from the OS Shop and created an account you can use that existing email address and password.

If you get the message 'Error: user with email already exists' you have previously created an account with that email address. Use your existing password to login in, use a different email address to create a new account or use the 'Lost password' system to update your password.

 

How do I subscribe to get the full features?

At the sign in page or when advised a particular feature is limited to Premium subscribers, select a subscription package and complete the checkout process to access all the features. You can see a list of the subscription options here. You can also subscribe in the app.

 

How do I cancel a recurring Premium subscription?

If you have purchased a recurring Premium subscription through the web, you can cancel your next renewal at any time by contacting customer services. If you have subscribed through Google Play in the app, you can cancel via Google Play subscriptions .

 

What are the terms and conditions of use?

You can find the terms and conditions for OS Maps and general use of the shop and site in our 'Legal' section.

 

What features are available for guests, registered users and Premium subscribers?

 GuestRegistered UserPremium Subscriber
Maps available Standard, aerial Standard, aerial Standard, aerial, 1:25k (Explorer), 1:50k (Landranger)
Create routes Yes Yes Yes
Snap to path in National Parks No No Yes
Import routes No Yes Yes
Save routes No Yes (public only) Yes (public or private)
Share route No Yes Yes
Change route colour No Yes Yes
Find and view routes Public only Public only Public and professional
Favourite routes* No Yes Yes
Add route notes and images* No Notes only Notes and images
Export routes No No Yes
Share current location* No Yes Yes
Show places of interest Yes Yes Yes
Favourite places* No Yes Yes
Share places* No Yes Yes
Driving directions Yes Yes Yes
5-day weather Yes Yes Yes
Print route No Yes Yes
Print driving directions Yes Yes Yes
Printing sizes A4; portrait A4; portrait A4, A3; portrait or landscape

* feature coming soon 

 

Why can I not log in to OS Maps even with the correct password?

OS maps does not support some special characters that you may have used in your password. Try changing your password in the account management page to something that does not use the @, $ or £ signs.

 

Why when I login successfully does it immediately ask for my username and password again?

At the moment you log in to the shop and OS Maps independantly. Use the login in the top right of OS Maps.

Some users experience an issue where they get stuck in a loop trying to login. Clear your cookies and local cache and restart your browser before trying again to resolve this issue. Make sure you close all browser windows with ordnancesurvey.co.uk pages, including the blog and shop.

To clear your cache:

Internet Explorer  Internet Explorer/ Edge

Internet Explorer 10
  1. From Tools (gear symbol) choose 'Safety', 'Delete browsing history'
  2. Select 'Temporary files' and 'Cookies' only and click 'Delete
Edge
  1. From Hub (three lines symbol in top menu) choose 'History' and 'Clear All History'
  2. Select 'Cookies and saved website data' and 'Cached data and files' and click 'Clear'
 Chrome Chrome
  1. Select the menu button, click 'More tools' then 'Clear browsing data'
  2. Tick 'Cookies' and 'Cached images and files' only
  3. Set the time to 'from the beginning of time' and click 'Clear' button
 Firefox Firefox
  1. Select 'Menu', 'History', then 'Clear Recent History'
  2. Set time range to 'Everything'
  3. Tick only 'Cookies' and 'Cache' then click 'Clear Now'
Safari  Safari
  1. Select 'Menu', 'Privacy' and 'Remove All Website Date'
  2. Click 'Remove Now'

For other browsers please check the browser help for instructions.

 

Why does the 'remember' tickbox not remember my password?

As your account is shared with the OS Shop, for your security we will only remember your username, not your password.

 

Where can I find help for using OS Maps app on iOS (Apple) or Android devices?

OS Maps is available through your devices' web browser, but you can also download the dedicated app. See the FAQ for the iOS (Apple) and Android for more help using the app version.

 

 

Maps and features

What maps are available? How do I view OS 1:25,000 scale and 1:50,000 scale maps?

You can view the following maps:

  • Standard: a zoomable map that shows everything from country overview to detailed road maps
  • National Park Pathways: The standard map that also highlights the National Parks and all the footpaths. Use this for the automatic Snap to Path routing. Premium subscribers only
  • Standard + OS Leisure maps: Shows the standard map and automatically switches to more detailed 1: 50 000 scale (Landranger) or 1: 25 000 scale (Explorer) as you zoom in. Premium subscribers only
  • Aerial: Zoomable aerial photography

Use the ‘layers’ button in the bottom to switch between the different map layers. OS 1:25,000 scale and OS 1:50,000 scale map layers are only available to Premium subscribers. Standard and aerial imagery is available to Premium subscribers, guests and registered users.

The maps cover Great Britain (England, Wales and Scotland) only. The Isle of Man is available in Standard and 1:50 000 scale only.

OS Map layers
OS Maps map type layers

 

Where can I find the map legends / map keys?

The main features shown in the 1:25k (OS Explorer) and 1:50k (OS Landranger) maps can be found in the main menu. Click the menu button in the top left (three lines) and select 'Map Legends'. You can also get a printable PDF for the two main leisure scales:

There is not a legend available for the standard map at the moment. 

 

How do I find a location?

Use the ‘Search for location’ box in the top left. You can use a place name, a postcode or a Grid Reference. For place names, it will suggest matches as you type - if the suggestions are incorrect you can keep typing to override them. After you have hit enter or clicked on a suggestion the map will move to that location and additional information for that point will be shown. You can now check the weather or begin plotting a route from this point.

If there is no exact match for your search, the search tool will match to the next best result. If there is no near match for the place you have entered the search box will revert to 'United Kingdom' – check your spelling and try again.

 

How do I find Grid Reference for a location?

On the toolbar, click the 'Grid Ref' button. The grid reference for the centre of the map will be shows in a pop-up box, and a small cross-hair will appear showing you exactly where this relates to. Scroll the map move the feature you want the reference for to the centre.

 

How do I move around the map?

  1. Use the search box to search for a new location
  2. Click the 'Locate me' (target) button to go to your current position (see here for more information)
  3. Click and drag with a mouse (click the left/main button and hold down, then move the mouse)
  4. Swipe with a touch screen

You can zoom in and out using the zoom controls on the right, by using pinch zoom on a touch screen or by using a scroll wheel on a mouse Using the scroll wheel to zoom in will zoom to the location of your mouse pointer, not the center or the map.

 

On the main menu then ‘Places’ and then turn on the features you would like to see. Any that are visible on the area currently being displayed will show as blue symbols.

Where there are several close together, they will appear as a cluster with a number instead of a symbol which shows the number of individual places. Zoom in until it displays individual points, or click on the cluster and use the arrows to scroll through the individual places. If there are no places within that category visible you may need to zoom out a little or move around the map until you can see them.

 

Where does the local weather forecast come from? Can I see the weather for tomorrow?

The weather forecast information available on the map, routes and features comes from the Met Office. The data is gathered from around 5,000 of their forecast and observation sites, and shows current weather conditions at that point. Clicking on the weather icon shows a forecast for that location for the next five days.

Fun tip: Turn on 'weather' in the Places menu to see where the weather stations are. They appear on the map showing current temperature.

 

How do I get driving directions?

Click the ‘Directions’ button in the main menu, and enter the start and end points. You can add a multi-stage route (or via's) by adding additional destinations. Once completed click ‘Get Route Directions’. You can also get directions to a route start point by selecting 'Get me here' from the coloured pin on the map.

Your route will show on the map, and as a printed list of directions.  If there is a choice of routes available, they will be shown as greyed out routes on the map, and you can see the details and written directions by clicking on the route.

 

Routes

How do I plot a route?

Registered users and Premium subscribers can create a route. Start by clicking on ‘Routes’ and then ‘Create Custom Route’.

Your first click on the map will set the start point, marked with a green marker. Continue to click on the map to create subsequent points – the last will be marked with another green marker, while intermediate ones appear as small dots. Route markers will be connected by straight lines to allow you to plan a route on roads, footpaths or across open country.

You will notice the route data panel on the left will show the waypoints and elevation profile. You can hover over the elevation profile to show that point on the map.

You can change the location of any point by clicking it and dragging it to a new location. You can delete a point by clicking 'Delete' from the toolbar and clicking on the point to be deleted. You can remove the most recently added waypoints or undo a deletion by using the 'Undo' button on the toolbar. You can change the line thickness, colour and transparency by selecting 'Style' from the toolbar. If you are planning a route in a National Park and are a Premium subscriber, you also have the option of using the Snap to Path feature. It will be disabled when your route moves out of the national park. 

Once you have completed your route click ‘Save’ on the toolbar. You will be prompted to enter a name, some notes and what activity this route was designed for – walking, running, cycling or other.

You can add additional information, such as the terrain type, difficulty and a rating, as well as uploading any photos (feature coming soon). By adding this information you can help both yourself and others to find routes that best meet their needs.

Lastly, you can set sharing options. Setting it to ‘Only Me’ keeps the route private. Selecting ‘Everyone' makes this route visible to all OS Maps users.

 

Can I make my route follow paths or roads automatically?

Yes. We have added a new 'snap to path' feature. Click here for more information on how to use it. You can also use A to B routing for driving and road cycling.

 

How do I use the 'Standard + National Parks' snap to path feature?

You need to be a Premium subscriber to use the automatic snap to path route creation in National Parks. To start, change your map layer to 'National Parks pathways'. If you zoom out you will see the National Parks highlighted in pink - snap to path is only available in these areas. As you zoom in you will see individual roads and paths highlighted with pink to indicate they can be used. At the moment we have only created the path network for the National Parks. You can continue a route out of the National Park, but the snap to path feature will be disabled, and standard point to point mapping only will be active.

Next, select Route > Create Custom Route. Begin creating a new route as normal, and select walking or running to use all paths, or cycling to limit your route to roads, bridleways and other suitable paths. The 'snap' button in the top right will appear and default to on (blue).

Click on the map to create your first point – it will jump to the nearest road or path if needed. Now create your next point. It can be some distance from the first, and a new route will connect the two, following the shortest available route.

Snap routing will always follow the shortest suitable path, which may sometimes take you along busy roads or other places you would rather avoid. You can either drag your last point to a location on the path you want to take, or click on the route to create a new intermediate point and then move it to force the route to go a certain way.

If you want to plot a section of your route that does not follow a recognised path, you can easily turn off the snap to route option. Click the ‘snap’ button so that it is no longer coloured, and your points will stay exactly where you drop them, connected with straight lines. This is ideal if you are planning a walk across open country or to reach a specific peak that does not have an official path.

At the moment, you can only plan routes using snap routing on the 'National Parks pathways' map layer. However, you can switch to 25K or 50K mapping at any time using the normal map layer selector. This will also let you print your route on these maps.

Routes created using the snap tool can be saved in the same way as a normal route. If you export as a GPX file additional points will be added to make a navigable route.

Snap to Path
Overview of snap to route

 

What are the exclamation points on routes generated with Snap to Path?

The exclamation marks warn you of potential hazards identified on your automatically generated route. You may want to zoom in or check the other map scales to ensure you are happy with the route shown. Hazards flagged will include:

  • Walking or cycling that uses a segment of an A-road
  • Boulders and scree
  • Cliffs and very steep slopes

Hazard warnings are not created for other issues such as closed paths, flooding or weather conditions.

 

Can I keep my route in the centre of the screen?

Optionally, you can turn on a feature that ensures the last waypoint you have added is centred on screen. Go to your account (click your name in the top right), select 'Preferences' and turn on 'move map when plotting points'. This works better on faster devices with a good internet connection.

 

How do I edit an existing route?

Click on 'Routes' in the top menu, then click 'My Routes' in the left menu. Select 'My Routes' to display all of your saved routes, then click 'edit' on the route that you wish to change. You can add additional points to the end of the route by clicking on the map. You can add intermediate waypoints by clicking on the route, or move existing waypoints by clicking and dragging them. You can also delete waypoints by switching to 'Delete' in the toolbar and clicking on them. Click save from the toolbar to keep your changes or cancel to discard them. Editing an existing route will override the original route details, not create a copy. The only way to create a copy of a route at the moment is to export as a GPX file and then import again - we are investigating options for creating copies more easily.

If your 'My Routes' folder is empty, you may have been logged out automatically after a period of inactivity. Please login again by clicking 'refresh' (or F5) in your browser, or closing and reopening OS Maps.

Note that you can only edit your own routes. You will not be able to edit a route created by someone else that you have found using the 'Discorver Routes' option.

 

How do change the colour or transparency of my route on the map?

While creating a route click the 'Style' button on the toolbar to change the route colour, line thickness and transparency. Choose the settings suitable for your route and map layer type here before printing or saving.

To change an existing route colour, find the route, click 'Edit' from the route panel and edit as above. Click 'Save' to keep your updates.

 

Can I move or delete an individual waypoint?

Yes. During route creation or editing, move a waypoint by single clicking / touching and then dragging it to a new position. Let go to drop it in the new position. To remove a waypoint altogether, select the 'Remove' button from the toolbar and click the waypoint to delete. Remeber to switch back to 'Plot' once you are done.

 

Can I add comments to an individual waypoint?

Yes. Select the waypoint on the route and select 'edit'. You can name the waypoint and add additional notes. By default only waypoints with notes are shown in the waypoint list or printed on the route card - use 'Detailed Waypoint View' option to turn on and off whether the complete list of waypoints are shown.

 

The estimated time calculation for my route is too fast or too slow!

Click your account name (top right) then select ‘Preferences’ to show the average speeds used for calculating route times. For walking, we use the basic 'Naismiths Rule' which adds 1 hour for each 600m of elevation gain (or 10 minutes per 100m). There is no adjustment for descents or difficult terrain such as mud or vegetation, so this is still only an estimate. For walking and running this is a simple speed x distance calculation, so adjust the speed to your  average cycling or running pace.

Estimated times are not available for ‘other’ type routes.

 

Why is the elevation profile or total ascent calculated not very accurate?

Unfortunately due to the way that elevation is calculated it works better across a longer route with multiple waypoints. When a route is plotted, the elevation profile is determined by calculating points on the terrain using predefined intervals on the length of that route line to get the overall ascent between the waypoints.

If the route line is a short one consisting of two waypoints then the ascent will be calculated by taking the centre of that line between the two waypoints, which may not show the correct level of ascent, especially on steep terrain. When you add another waypoint in between then it will give you a more accurate value for the total ascent because there are more calculating points to calculate the total ascent of that route.

 

How do I find my saved routes?

Select’ Routes’ and ‘My Routes’ then open up ‘My Routes’. All your previously saved routes will be listed. You can sort by activity type, name or date.  Click on a route name to jump to it on the map and the ‘More details’ on the pop-up to see the full route.

Your routes will automatically appear in the OS Maps app on Apple or Android devices. Ensure you log in to the app with the same username and password. 

Similarly, any routes you create in the app by either the route planning function or by recording a route will appear in your routes list. Your mobile device will have to connect to the internet to allow routes to be synchronised.

 

How do I share my saved routes?

First, make sure you have completed and saved your route. When saving, ensure the route visibility is set to 'Everyone'. If you need to change the route visibility, click 'Edit' in the top left, then the 'Save' button to bring up the options, and change the visibility setting before clicking the big 'Save' button at the bottom of the panel.

Once you have the route saved, or if you are sharing an existing route, go to Routes > My Routes and click on the route to show it on the map. On the map, click the 'View route' link on the pop-up. Your route will be shown, and the left hand panel will show the route summary. Beneath the route summary, click the 'Share' option to share the route.

Sharing by email will send an email from OS to the recipient. Facebook and Twitter sharing will require that you are already logged in to your account, or will request your login details. 

You can also share the route manually just by copying the URL from the address bar of your browser. This is ideal if you want to share on a blog or a different social media network.

Users following a link will open OS Maps on Standard Map with the route in view, even if they are not currently registered or logged in. Premium subscribers will be able to switch to other map layers, but no-one is able to edit your route.

 

How do I find an existing route created by other users?

Select ‘Routes’; then ‘Discover Routes’. Any routes in the area of the map currently on screen will show as coloured markers. Green, orange and red markers indicate individual routes according to difficulty, while red markers with number indicate a 'cluster' of routes zoom in further to see more. Routes in the area are also shown on the left hand panel.  If you cannot see any routes, try zooming out or moving the map – you may wish to zoom out to make it easier to find routes. Many routes are created by other users, but some are created by organisations like Trail Magazine - this will be noted in the description.

A maximum of 200 routes are shown at any one time. Zoom in further on the area you are interested in to show all available routes.

The coloured markers show the start points. Select a route you are interested on by clicking its name from the list or clicking the marker on the map. A pop-up will appear with basic route information and links allowing you to open the route, or get directions to the start point. Where more than one route starts from a specific point, all the routes from that point will be shown in the pop-up - scroll down to see them all.

The route list on the left will list not only routes that start in the area on screen, but also routes that cross the area. Click on the route name to jump to the start point on the map.

Click ‘View Route’ under your selected route to show the entire route including the route card and elevation profile. Once you have finished viewing or printing the route, click ‘Close’ on the route data panel to return to the route finder.

If you want to limit the routes to find a more appropriate one, you can use the filter boxes at the top of the route list to select the activity type, distance and estimated time. You can sort the routes by name, distance, difficulty and rating.

You cannot edit routes created by others.

 

Can I create a GPX file in OS Maps?

Yes. Once you have created and saved your route, find it in the 'My Routes' list. Click the route to show it on the map, and then click the route name on the pop-up on the map to see the route details. Export GPX is one of the options.

Once you have created your GPX file it can be imported into almost any GPS device to follow the route. Please refer to your GPS manual and search for using or importing a GPX file.

OS Maps does not have the ability to use the Garmin Connect software to automatically move routes into a connected Garmin device. This is because Garmin Connect requires browser plugins, which most modern browsers will no longer allow. For the moment you can upload the GPX file manually or use the Garmin Basecamp software to transfer the file, and once Garmin make new software available we will investigate adding it to OS Maps.

 

Can I import a GPX file and create a route in OS Maps?

Yes. Go to 'Routes' in the top menu and select Import GPX. Click 'Choose File' to find the file on your hard drive or connected device memory then 'Save' to create the route. Once you have imported a route it appears in the 'My Routes' list. You can update the route name, line style and more by selecting 'Edit route details' editing it using these instructions.

Imported GPX files do not use the timestamps from the file (if available) to calculate route estimated times, but instead calculate it based on the activity and your personal average speed settings (set in 'Preferences'). This may be revised in a future release.

 

Why won't my GPX file import, with an 'import failed' message?

GPX files come in a wide range of versions. We've added the ability to handle the most common types, but it may not be able to understand some formats. 

At the moment, we have set a maximum size of 2MB or 3000 waypoints. If your GPX file is larger than this, reduce the size by splitting the route into two or more files, or by reducing the number of waypoints. Most GPS software packages have the ability to do this. Routes over 3000 waypoints make OS maps respond very slowly or crash altgether.

 

Printing

What printing options are supported? How do I print?

  • Premium subscribers can print maps and routes in A4 or A3 showing the standard map, 1:25 000 scale or 1: 50 000 scale mapping
  • Registered users can print the standard and aerial maps in A4 portrait or landscape, including printing routes they have created or discovered.
  • Non logged in users cannot print – please register for free to enable printing.

To print the current map view or route, ensure the area you wish to print is currently visible on screen, and click the 'Print' button on the toolbar. The map will print the current layer selected - you can still switch layers using the layer switch button. 

The print area preview will show the current extent of the map that will be printed. Zooming in or changing the paper size or orientation will change the area covered by the print. A3 options are available for Premium subscribers only. Maps can be printed to scale, or select ‘Fit map to page’ to print the whole route on one page, if possible. Note that grid references are only shown on 'to scale' prints.

Click the ‘Include route card’ option to print the description and a list of waypoints with notes for the current route.  If you wish to print all waypoints, both with and without notes, select the 'detailed waypoint view' option. For longer routes, especially those created from a GPX file, this could create a large number of pages.

While in this mode you can adjust the area being printed by moving the map or zooming out / switching layers. Once you are happy with the area selected click 'Preview' to see a fully-rendered preview of your map, or 'Print' to print immediately. 

Printing OS Maps
Printing in OS Maps

 

How do I choose which map type (Explorer or Landranger) is printed?

You will print whatever map scale is visible on screen at the time. Change map layer and zoom in to show the area and map type desired. The zoom bar shows the current map type selected. Grey is the 'standard' map, purple is the 1:50K scale Landranger map and orange is the 1:25k Explorer map. You can print to exact scale by selecting the 'Print to scale' option from the print panel.

 

My route won't fit on a single page in 25K or 50K scale - how can I force it to fit?

We have deliberately limited the maximum area you can print on the 25K or 50K maps so that the detail is still visible, even if you use the 'fit to page' option. If your route will not fit on a page, you can either use a printer that supports A3 printing (if you have access to one) or print the route on multiple sheets of paper.

To print on multiple sheets of paper, drag the map on screen to select the first part of the route and print. Drag the map to cover the next area - use the print area overview to help you create a small overlap with the previous print - and print again, then repeat as necessary. This will allow you to print large maps for long routes, but still use a scale that shows all the details.

 

Can I print the elevation profile?

Yes. When printing, tick the ‘include route card’ option. The elevation profile appears on the first page of the route card - you can use your printer options to print just that page if required.

 

Why does printing in landscape mode come out wrong?

There are many variations in how printers work, and for some, after choosing to print in landscape in OS Maps, your may have to leave the print settings in the print dialog in portrait mode, still selecting A4 or A3. Test your particular setup by using print preview or printing in black and white before printing in full colour. Use the 'Print using system dialog' (or similar) option to access your printer settings to check and adjust them. Most of the print problems are caused by the print driver settings not matching the options set in OS Maps:

 

My print is coming out wrong - what do I check?

As you are printing from a web browser, ensure you are using the latest version, and always print by using the print function in OS Maps, not the browser print function.

The main settings to check are the print margins options available in File >Page Setup (depending on your browser).  Ensure 'portrait' is selected, scale is set at 100% and 'shrink to fit page' is selected.  Even if you require a landscape print, printer need to be left in 'portrait' mode.

  • Print only shows part of the map, and leaves half the paper blank (A4):
    Check the paper orientation on the print driver and change. Many printers will need to be on 'portrait' even for landspcae prints
  • Complete map is printed but is too small, with a large white border:
    Check the paper size setting in OS Maps matches the print driver setting
  • Print covers the page, but only shows only part of the map:
    Check the paper size setting in OS Maps matches the print driver setting
  • Map is split over two pages:
    Check paper orientation and size, and reduce print margins as far as possible in the print driver

If your problem persists, try clearing your cookies and cache using these instructions.

 

Why when I choose to print on A3 paper do I only get an A4 size map?

Of course, you will need an A3 printer plus suitable paper to create an A3 size print! Ensure the print options are set to A3, and then use your computers print driver settings to adjust the print options, including selecting the correct tray with the A3 paper loaded. Every printer works slightly differently, and you may have to experiment to find a setup that works for you. Depending on your computer and browser settings you may need to use the 'Print using system dialog' option to be able to adjust the print driver settings on each print.

If you do not have a printer that takes A3 paper, you can manually move the area to be printed around to create multiple prints. The print area overview will help you create multiple prints that can be aligned and stuck together.

Top tip: print in black only until you get the settings right to save colour ink/toner.

 

Why am I getting a blank page on print?

The most common reason is using the browsers print button instead of the OS Maps app print function. Only use the OS Maps print button to start printing your map.

The other common reason is that you have been automatically logged out after not using OS Maps for some time. Try saving your route to trigger the login screen, or log out and back in if there are no changes to save.

For Mac users, using the 'Preview' button before printing often resolves this issue.

If you are still having printing issues please contact us.

 

Can I print the route card in a more compact format?

The route card is designed for clarity, but if you want to save paper we suggest you use your printer settings to print two pages per sheet. In the print dialogue, go to your print settings and choose the ‘multi-page’ option. The availability and exact functionality will depend on your printer and print driver.

You can also remove notes on some waypoints in route edit mode. The default route card will now only show waypoints that have a note.

 

Can I print from my Android or iOS (Apple) device?

OS Maps runs in your web browser, so any feature or app that allows you to print from your web browser will allow you to print your map. Please read the about Cloudprint for Android or AirPrint for Apple for the official way to print from these devices, although there are also apps from other suppliers that offer additional features. We have not fully tested all the possibly print options for AirPrint and CloudPrint - for support with getting printing to work from your device please contact your device manufacturer.

 

Personalisation and options

How do I set what is shown when I first log in?

Premium subscribers only: click on your username and then select ‘Preferences’ to change the options. You can set the map to open showing all of Great Britain (default), at your current location (as detected by your browser or device GPS settings) or at a fixed point.

You can also set the default map layer to be shown. Note that the accuracy of your current location depends on your browser and ISP settings, and can be significantly incorrect, especially if your browser or ISP is deliberately masking your true location.

 

Can I get route distances to show in miles instead of kilometres, or heights to show in feet instead of metres?

Yes. Click on your account name in the top menu, then ‘Preferences’ and change show distances and measurements from metric to imperial. This will show all distances and speeds in imperial measurements - you cannot mix metric and imperial, for instance on the elevation profile.

 

Why does the 'find my location' button show me in the wrong place?

The 'find my location' button in the bottom right uses your browsers location data to identify your current location. For this to work, your browsers location services have to be enabled - most browsers will display a pop-up message or an icon in the address bar asking you to allow this.

Location services are most accurate on devices with GPS, which includes smartphones and some tablets. For desktop computers the browser makes its best guess based on user information and IP address. However, depending on your computer this can vary in accuracy, often showing an approximate position within a few kilometres, or showing the location of your broadband provider. If your location is not accurate, you may want to change the start location to a fixed point in Preferences, rather than using the 'My current location' option.

OS maps personalisation and options
Options panel in OS Maps

 

Other

I can't access OS getamap to find my old routes

OS getamap has now been closed down. Any route created before 6 March 2015 was imported into OS Maps, but routes created after this point have been lost unless you exported them. We decided to close OS getamap as it was built on MS Silverlight technology which was no longer supported on some browsers, such as Chrome, as well as on any mobile device.

 

Ordnance Survey © copyright
Be sure to take a look at our Terms of Use and Privacy Policy