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Hosting contracts

This Freedom of Information request asks for details about our hosting contracts.

Request for information - Ref No: FOI19896


Thank you for your email of 7 May 2019, requesting information from Ordnance Survey in accordance with the Freedom of Information Act (FOIA) 2000, as set out in the extract below:

I wish to submit a request to the organisation around their hosting contract(s) with 3rd party providers.The type of contract I wish to see is below:

  1. Dedicated hosting- Managed environment
  2. Co-Location- hosting allows a business to still own their own server equipment; however, instead of storing it in their own data centre, they instead are able to store it in rented space in a co-location hosting centre.
  3. Cloud Hosting- Cloud hosting services provide hosting for websites on virtual servers, which pull their computing resource from extensive underlying networks of physical web servers.

Not all of these will be applicable to the organisation. For the different types of hosting services, can you provide me with the following information:

  1. Type of hosting – Dedicated, Co-Location, Cloud Hosting, Other?
  2. Who is the supplier of the contract? If possible can you also provide me with the name of vendor, if applicable?
  3. What is the annual contract value for each contract?
  4. What type of cloud environment:

    Private Cloud- a distinct and secure cloud based environment in which only the specified client can operate.

    Public Cloud - where cloud services are provided in a virtualised environment, constructed using pooled shared physical resources, and accessible over a public network such as the internet.

    Hybrid- integrated cloud service utilising both private and public clouds to perform distinct functions within the same organisation.

  5. What is the original start date of the contract agreement? If there are more than one contract please provide me with the start date for each contract.
  6. What is the actual expiry date of the contract agreement? If there are more than one contract please provide me with the expiry date for each contract.
  7. When will the organisation plan to review this contract? If there are more than one contract please provide me with the review date for each contract.
  8. What is the contract period in years? Please include whether the agreement has any extension periods?
  9. What services are provided under the contract? Please do not put hosting, information such as web hosting, file storage, hosted application. The more information the better.
  10. Can you please provide me with the contract officer responsible for this contract? Complete contact details if possible name, title, contact email and number.

Our response

I confirm that Ordnance Survey does hold some of the information you have requested.  Where the information is not held or exempt from disclosure this is stated. 

Ordnance Survey does not hold any contracts for dedicated hosting and co-location hosting.

Ordnance Survey has cloud hosting contracts with Microsoft Limited UK and Amazon Web Services. The table below sets out the responses to each question for each contract:-

  Microsoft Limited UK Amazon Web Services
1. Type of hosting Cloud hosting Cloud hosting
2. Supplier Microsoft Limited UK Amazon EU SARL
3. Contract value PAYG annual £1,169,000 PAYG annual $1,304,000
4. Cloud environment Public cloud Public cloud
5. Contract start date December 2018 March 2010
6. Contract expiry date November 2018 March 2010
7. Contract review date Regularly reviewed during the life of the contract. Regularly reviewed during the life of the contract.
8. Contract period  3 years.  Option to renew for a term of 36 months. On-going. No extension periods.
9. Services provided Mobile App Backend, Geo-spatial Production, Job Planning, Geo-spatial product generation and storage, Land Administration System, API's, Development API's, Web Services, Public Map Services,                                                                                                                                                                                          
10. Contract officer Exempt (section 40 of the FOIA) - see below. Exempt (section 40 of the FOIA) - see below.

In relation to question 10 above I confirm the job title for the persons responsible for the contracts set out in the table above is the Supplier Relationship Manager. The information relating to the name, contact email and number is held by Ordnance Survey but is exempt from disclosure under section 40(2) (personal information) of the FOI Act, as the information constitutes personal data.

Section 40(2) provides that personal data is exempt information if one of the conditions set out in section 40(3) is satisfied. In our view, disclosure of this information would breach the data protection principles contained in the General Data Protection Regulations and Data Protection Act 2018. In reaching this decision, we have particularly considered:

  • the reasonable expectations of the employees; given their positions, Ordnance Survey considered that none of the individuals would have a reasonable expectation that their personal data would be disclosed;
  • the consequences of disclosure; and
  • any legitimate public interest in disclosure.

Section 40(2) is an absolute exemption and therefore not subject to the public interest test.

However, under the duty to provide information and assistance in accordance with section 16 of FOIA, we can provide the following information which may assist you in this matter. You can find out information in relation to our procurement process on our website in our guide for suppliers which contains  contact details for our Strategic Procurement and Supplier Management team.

Internal review

Your enquiry has been processed according to the Freedom of Information Act (FOIA) 2000.  If you are unhappy with our response, you may request an internal review with our Internal Review Officer by contacting them, within two months of receipt of our final response to your Freedom of Information (FOI) request, as follows:

Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
SO16 0AS

Contact us via our FoI form

Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:

  • Failed to respond to your request within the time limits (normally 20 working days)
  • Failed to tell you whether or not we hold the information
  • Failed to provide the information you have requested
  • Failed to explain the reasons for refusing a request
  • Failed to correctly apply an exemption or exception

The Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.

The Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.

Appeal to Information Commissioner›s Office (ICO)
If, following the outcome of the internal review you remain unhappy with our response, you may raise an appeal, within three months of receiving our response, with the Information Commissioner’s Office.

Further information can be found on the ICO website ( under ‘Report a concern’ or you may wish to call the ICO helpline on 0303 123 1113.