Here we've published statistics showing our performance in handling Freedom of Information requests and Environmental Information Regulations requests over the last three years.
Information requests performance
Find statistics showing how we've performed when responding to information requests
Information requests performance in 2025
The table below shows headline statistics for the Freedom of Information requests we received from 1 January to 31 December 2025:
- We've responded to 100% of requests on time - that's within the 20-working-day statutory deadline, or with a permitted extension.
| 2025 | Q 1 | Q 2 | Q 3 | Q 4 | Total |
| Total requests received | 19 | 20 | 16 | 19 | 74 |
| Total open requests | 0 | 0 | 0 | 1 | 1 |
| Total of open requests with permitted extensions – public interest test | 0 | 0 | 0 | 0 | 0 |
| Total of open requests with permitted extensions – complex and voluminous | 0 | 0 | 0 | 0 | 0 |
| Total requests closed | 19 | 20 | 16 | 18 | 73 |
| Total requests closed within statutory timescale | 19 | 20 | 16 | 17 | 72 |
| Total requests closed with a permitted extension | 0 | 0 | 0 | 1 | 1 |
| Total requests closed outside statutory timescale | 0 | 0 | 0 | 0 | 0 |
| Total closed requests where information was granted in full | 4 | 2 | 3 | 4 | 13 |
| Total closed requests where information was withheld in full | 1 | 5 | 4 | 0 | 10 |
| Total closed requests where information was partially provided | 8 | 6 | 2 | 8 | 24 |
| Total closed requests where information was not held | 3 | 6 | 6 | 4 | 19 |
| Total requests withdrawn (including no response to clarification request) | 3 | 1 | 1 | 2 | 7 |
| Total FOI request | 15 | 17 | 16 | 16 | 64 |
| Total EIR requests | 1 | 1 | 0 | 1 | 3 |
| Total internal reviews received | 0 | 1 | 0 | 2 | 3 |
| Total requests with a stopped clock for clarification | 3 | 1 | 0 | 4 | 8 |
| Total requests with a paused clock for fees notice | 0 | 0 | 0 | 0 | 0 |
Information requests performance in 2024
The table below shows headline statistics for the Freedom of Information requests we received from 1 January to 31 December 2024:
- We've responded to 100% of requests on time - that's within the 20-working-day statutory deadline.
- We've received one Environmental Information Regulations requests.
| 2024 | Q1 | Q2 | Q3 | Q4 | Total | |
| Requests received | Number received | 32 | 20 | 14 | 15 | 81 |
| Number still being processed | 0 | 0 | 0 | 0 | 0 | |
| Number withdrawn | 1 | 1 | 0 | 0 | 2 | |
| Number clarified (stop clock) | 1 | 1 | 2 | 3 | 7 | |
| Number not completed within the statutory time | 0 | 0 | 0 | 0 | 0 | |
| Internal Reviews Received | Number received | 1 | 0 | 0 | 0 | 1 |
| Responses provided | Number completed within statutory time | 30 | 19 | 13 | 14 | 76 |
| Information provided | Full disclosure | 6 | 5 | 3 | 3 | 17 |
| Part disclosure | 8 | 5 | 7 | 5 | 25 | |
| Information not held | 12 | 4 | 2 | 2 | 20 | |
| Refused in full | 4 | 5 | 2 | 4 | 15 |
Information requests performance in 2023
The table below shows headline statistics for the Freedom of Information requests we received from 1 January to 31 December 2023:
- We've responded to 99% of requests on time - that's one request that we did not respond to within the 20-working-day statutory deadline.
- We've received six requests for internal review.
- We didn't receive any Environmental Information Regulations requests.
| 2023 | Q1 | Q2 | Q3 | Q4 | Total | |
| Requests received | Number received | 15 | 25 | 28 | 32 | 100 |
| Number still being processed | 0 | 0 | 0 | 1 | 1 | |
| Number withdrawn | 0 | 0 | 0 | 0 | 0 | |
| Responses provided | Number completed on time | 15 | 25 | 28 | 31 | 99 |
| Number overdue | 0 | 0 | 0 | 1 | 1 | |
| Number clarified (stop clock) | 1 | 3 | 0 | 2 | 6 | |
| Information provided | Full disclosure | 5 | 5 | 3 | 7 | 20 |
| Part disclosure | 6 | 11 | 15 | 15 | 47 | |
| Information not held | 3 | 5 | 5 | 5 | 18 | |
| Refused in full | 1 | 4 | 5 | 4 | 14 |
Related information
Your right to information about OS
Request information under FOI, EIR and find out what personal information OS hold about you.
Search for information requests and responses
Use Ordnance Survey's finder tool to find the public information you're looking for.
Publication scheme
Information about what we do and how we do it is readily available via the OS publication scheme.
