Internal review
If you are unhappy with our response, you may request an internal review with our Internal Review Officer by contacting them, within two months of receipt of our final response to your request, as follows:
Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS
Please include the reference number above. You may request an internal review where you believe Ordnance Survey has:
- Failed to respond to your request within the time limits (normally 20 working days)
- Failed to tell you whether or not we hold the information
- Failed to provide the information you have requested
- Failed to explain the reasons for refusing a request
- Failed to correctly apply an exemption or exception
The Internal Review Officer will not have been involved in the original decision. They will conduct an independent internal review and will inform you of the outcome of the review normally within 20 working days, but exceptionally within 40 working days, in line with the Information Commissioner’s guidance.
The Internal Review Officer will either: uphold the original decision, provide an additional explanation of the exemption/s applied or release further information, if it is considered appropriate to do so.
Appeal to Information Commission (ICO)
If, following the outcome of the internal review you remain dissatisfied with our response, you may complain to the Information Commission (ICO) within three months of receiving our response. You should normally raise your concern with the ICO within six weeks of receiving the outcome of an internal review.
Visit the ICO website to report a concern.
Call the ICO helpline on 0303 123 1113.
Adolygiad Mewnol
Mae eich ymholiad wedi ei brosesu yn unol â’r Ddeddf Rhyddid Gwybodaeth (FOIA) 2000. Os ydych yn anfodlon â ’n hymateb, gallwch ofyn am adolygiad mewnol gydag ein Swyddog Adolygiadau Mewnol trwy gysylltu ag ef, o fewn 40 diwrnod gwaith o dderbyn ein hymateb terfynol i’ch ymholiad Rhyddid Gwybodaeth, fel a ganlyn:
Internal Review Officer
Customer Service Centre
Ordnance Survey
Adanac Drive
Southampton
SO16 0AS
Cynhwyswch y cyfeirnod uchod. Gallwch ofyn am adolygiad mewnol lle rydych chi’n credu bod yr Arolwg Ordnans:
- Wedi methu ymateb i’ch ymholiad o fewn y terfynau amser (fel rheol, 20 diwrnod gwaith)
- Wedi methu dweud wrthych a ydym yn dal yr wybodaeth ai peidio
- Wedi methu rhoi’r wybodaeth rydych wedi gofyn amdani
- Wedi methu egluro’r rhesymau am wrthod ymholiad
- Wedi methu cymhwyso eithriad neu esemptiad
Ni fydd y Swyddog Adolygiadau Mewnol yn cymryd rhan yn y penderfyniad gwreiddiol. Bydd yn cynnal adolygiad mewnol annibynnol ac yn eich hysbysu chi o ganlyniad yr adolygiad, fel rheol o fewn 20 diwrnod gwaith, ond yn eithriadol o fewn 40 diwrnod gwaith, yn unol â chanllawiau’r Comisiynydd Gwybodaeth.
Bydd y Swyddog Adolygiadau Mewnol un ai: yn cadarnhau’r penderfyniad gwreiddiol, yn darparu eglurhad ychwanegol o’r esemptiad(au) a gynhwyswyd neu ryddhau rhagor o wybodaeth, os ystyrir ei fod yn berthnasol gwneud hynny.
Apelio i Swyddfa y Comisiynydd Gwybodaeth (ICO)
Os ydych chi o hyd yn anfodlon ar ôl ein hadolygiad mewnol, gallwch gwyno i Swyddfa’r Comisiynydd Gwybodaeth (ICO). Dylech wneud cwynion i’r ICO o fewn chwe wythnos o dderbyn canlyniad adolygiad mewnol. Y ffordd hwylusaf o godi cwyn yw trwy eu gwefan: https://ico.org.uk/make-a-complaint/foi-and-eir-complaints/foi-and-eir-complaints/.
Diolch am eich ymholiad.